Megan Eames Email & Phone Number

• Accurately handled multiple workers compensation claims using multiple different systems and softwares.
• Multi-tasked to maintain work service levels during understaffed hours.
• Maintained a productivity level over 90% from the first week on the floor

Draper, UT

• Data entry of sensitive customer information.
• Only agent trusted with writing physical letters sent to customers.
• Took on a project where data had been backlogged for months and brought information up to date within 2 weeks.

• Oversaw training and growth of new hires, many of which moved to higher positions in the company.
• Handled special projects with a small team while also taking inbound calls to decrease call volume.
• In top 10% of performing agents within 1 month.

Salt Lake City

• Top 10% performing agent on floor every month of employment.
• In the top performing team on entire call floor for 6 months
• Coached under-performing agents and gave presentations on tone and empathy with customers.