Megan Eby Email & Phone Number

Service Centre - Lexington Ct

Provides customer and administrative support for municipal departmentsCompletes data entry for equipment history cards, using Maximo softwareUtilizes POS to facilitate payments for water meters, municipal parking passes, taxes, and customer accounts Monitors asset management and public works inboxes in Microsoft Outlook, initiating service requests where neededAnswers inbound telephone calls and liases with city residents, tenants, and regional contacts to resolve infrastructure and public works calls Monitors municipal social media accounts, submitting service requests and responses where necessary Submits digging locate requests via Ontario One Call to identify external underground infrastructure, such as hydro, gas, and internet lines

Rim Park / Albert Mccormick Community Centre

Delivers quality front-line customer service and oversees reception at recreation facilities within the City of Waterloo Provides information to customers about facilities, recreational programs, bookings, and payments Answers general inquiries and telephone calls, directing customers as needed and accommodating concernsUtilizes ActiveNet management software and Microsoft programs to complete various administrative tasksCompletes opening/closing duties as required, and oversees “key-for-key” exchange during external bookings/rentalsEnsures accurate cash and POS payments, exhibiting great attention to detail Monitors admissions for drop-in programs, including wristbands, in-person payments, and pass validations Effectively multi-tasks and works through changing priorities/frequent interruptions during peak hours Collaborates with facility staff using strong interpersonal skills, while also demonstrating an ability to work independently

Waterloo, Ontario, Canada

Responsible for the hiring, training, and scheduling of over 40 student-staff within Laurier’s Athletics DepartmentCommunicated important facility and service updates to a large staff body using Microsoft OutlookUtilized Netfiles management software and Microsoft Excel to collect/organize employee data Remained on-call during operating hours to address staff questions and concerns promptlyOversaw shift trading between staff members to ensure facilities remained fully staffed Facilitated monthly meetings with staff to pinpoint areas for improvement and answer employee questions Coordinated events for Wilfrid Laurier University, such as golf tournaments, graduation ceremonies & banquets Conducted semesterly performance reviews with staff to provide feedback for development

Waterloo, Ontario, Canada

Delivered front-line customer service and oversaw reception duties within Laurier’s on-campus athletic facilitiesResponded to general inquiries about athletic facilities, programming, varsity teams, and pricingUtilized eCommerce software to complete membership/equipment sales and collect payments using a POS registerCollaborated with co-workers to efficiently open and close facilities, while following procedureMonitored facility spaces to identify safety hazards, maintain cleanliness, and restock inventoryFacilitated internal and external bookings by setting up equipment, unlocking doors, and liaising where needed Recognized as Employee of the Month in October 2021 for outstanding job performance & result-oriented behaviour

Waterloo, Ontario, Canada

Delivered quality customer service in a variety of roles, including ticket sales, concessions, and timekeepingAssisted with the execution of all home varsity events, such as setup requirements and the hosting of visiting teams Collected cash, debit and credit payments using a POS system for food and beverage sales during varsity games Provided facility directions and responded to guest inquiries/complaints in a confident and welcoming manner Frequently interacted with the general public, athletes, coaches, senior management, campus police, and Ontario University Athletics (OUA) officials

Toronto, Ontario, Canada

Provided financial and administrative support to the Deputy City Manager, as well as other municipal divisions Completed various office tasks, such as inventory, mail collection, filing, photocopying, scanning, and printing Analyzed payroll policies and procedures to ensure accurate employee compensation, processing, and record retention Utilized SAP and LiveLink software, in addition to Microsoft Excel, to record, submit, and archive employee payroll dataCommunicated with alternate departments through internal email and telephone correspondence Managed hybrid work schedule and travelled between office locations at the North York Civic Centre and Metro Hall

Waterloo, Ontario, Canada

Demonstrated exceptional customer service and kindly informed guests of gym policies, memberships, and amenitiesGreeted customers upon entry, responding to all comments, suggestions, and concerns Completed a range of receptionist duties, including updating member account information and overseeing reservationsAnswered and directed inbound phone calls, taking detailed messages and booking appointments where necessaryDocumented all customer disturbances and filed incident/accident reports, as necessaryMaintained cleanliness standards according to procedure, such as wiping down equipment and arranging tanning products

Honours Bachelor Of Arts - Ba, Communication Studies With Criminology & Sociology Minor

High School Diploma