Lead a team of 150+ employees through a pandemic and exceeded sales goals by22%•Analyze customer feedback daily to provide strategic direction to continuouslyimprove overall rating•Collaborate with departments such as General Merchandise and Specialty Sales tosupport a guest-focused mentality on the salesfloor as well as fulfilling online orders• Coordinate and hire a team to meet guest needs and expectations• Coach employees to help each reach true potential and… Show more Lead a team of 150+ employees through a pandemic and exceeded sales goals by22%•Analyze customer feedback daily to provide strategic direction to continuouslyimprove overall rating•Collaborate with departments such as General Merchandise and Specialty Sales tosupport a guest-focused mentality on the salesfloor as well as fulfilling online orders• Coordinate and hire a team to meet guest needs and expectations• Coach employees to help each reach true potential and expand skill sets•Successfully rolled out a drive up service and continue to execute metrics aboveother stores in the district•Implemented communication tactics to engage the entirety of the store on guestsatisfaction and upcoming company event•Exceeded guest expectation for wait time at checkout during the holidays resultingin recognition for being in the top three over 90 other stores in the group•Established and modeled positive service attitude to meet company's expectedguidelines• Organized events on weekends for families to bring joy to their shopping trips Show less

Managed a 400+ car fleet on daily operations to improve customer service, dailyrevenue, brand loyalty and employee development•Built and maintained relationships with local body shops, dealerships, insurancecompanies and corporate accounts•Reassigned to a struggling branch resulting in an increased ESQI (customersatisfaction score) of 9% over a 5-month period•Exceeded company expectations based on a corporate employee evaluationmatrix• Appointed manager on duty… Show more Managed a 400+ car fleet on daily operations to improve customer service, dailyrevenue, brand loyalty and employee development•Built and maintained relationships with local body shops, dealerships, insurancecompanies and corporate accounts•Reassigned to a struggling branch resulting in an increased ESQI (customersatisfaction score) of 9% over a 5-month period•Exceeded company expectations based on a corporate employee evaluationmatrix• Appointed manager on duty and independently operated satellite branch location Show less

Interacted daily with customers to inform of proper animal nutrition and problem solved to stop or prevent unfavorable health conditions•Trained and supervised a crew of 7 workers, leading by example and ensuring compliance with both company and managerial policies•Assisted manager with planning and receiving orders in order to match the supply with customer demand•Recorded and analyzed financial statements at the end of the night to accurately display financial standings and report… Show more Interacted daily with customers to inform of proper animal nutrition and problem solved to stop or prevent unfavorable health conditions•Trained and supervised a crew of 7 workers, leading by example and ensuring compliance with both company and managerial policies•Assisted manager with planning and receiving orders in order to match the supply with customer demand•Recorded and analyzed financial statements at the end of the night to accurately display financial standings and report any gains or losses of revenue Show less