Client registration and analysis of support required. Ensuring service level agreements are met and exceeded. Management of staff diaries and arranging appointments with support advisers and SMEs within Wales. Completing extensive administration to high levels of detail in low times to maintain efficiency. Management and support of email inboxes and organising leads to correct areas.

One to one dog services. Walking, daycare, drop ins and boarding.

Remote working as a Retention within the Sales Department. Experienced in Objection Handling, Customer Service, Telephony operations and administration. On average handling 35-40 calls or live chat enquiries per day. Completing data entry of client information in fast wrap up times and following strict FCA procedures and scripts during all interactions.

Working from Barista in training to skilled barista maestro along side full time education. The role involved training and supporting team members, ordering produce to mindfully reduce waste. Organising rotas and deployment of team members to utilise abilities and allow the store to run effectively. Adhering to strict health and safety regulations, especially during Covid-19. Achieving high and constantly adjusting sales targets.