Megan Fine Email & Phone Number

• Ensure full oversight and accountability for all key deliverables related to the migration of population health functionalities from Arcadia to Epic Healthy Planet

• Managed project plan for all Performance Year 1 deliverables for the MassHealth 1115 Waiver Quality and Equity Incentive Program across BILH's 10 participating hospitals and ACO to secure 36M in funding and advance health equity for the health system's 1.3 million patients

• Managed all elements of a small business: value creation, marketing, sales, value delivery, and finance• Worked 1:1 with private clients to easily and effectively achieve their health and life goals

Westborough, Massachusetts, Us

• Coached corporate clients 1:1 to develop emotional intelligence, communication, time management, relationship management, and leadership skills• Led key projects including hiring new staff, developing training curriculum, and writing marketing collateral

• Managed the build out of the Customer Success team for an innovative value-based care initiative of a major health insurer in California• Implemented ZenDesk and created and documented all processes in a detailed Customer Success Playbook• Hired three founding Customer Success team members and trained each on all procedures for managing the newly created Call Center

San Francisco, Ca, Us

• Managed project plan for build and implementation of innovative telehealth platform to increase access to care for over 500,000 underserved patients at 80+ clinic partner sites• Increased educational session program offerings by 164% in 12 months• Launched Continuing Medical Education (CME) pilot program in partnership with University of California, Los Angeles to increase average participation in educational sessions by 96%• Secured $37,500 via Peacock Foundation Grant and $5,000 via Socius Foundation Grant to support 6 clinic partnerships

San Francisco, Ca, Us

• Designed volunteer onboarding and credentialing process and managed ongoing policy adherence for 85+ physician volunteers• Implemented Trello organization-wide to optimize management of educational session program and volunteer onboarding across remote team in 6 states

Boston, Ma, Us

• Managed scheduling and communications with over 200 regular weekly volunteers to ensure appropriate staffing• Supervised multiple volunteers and student interns to provide ongoing feedback and support• Facilitated volunteer onboarding process: recruitment, screening, orientation, and training of new volunteers• Managed marketing and logistics for various events, including a 400+ person dinner that raised $535,000• Developed and cultivated partnerships with community organizations to attract donors, volunteers, and supporters• Coordinated and supported monthly volunteer trainings and community events• Prepared data reports on service and operations to identify trends and needs and improve practice and results• Created written content for appeal letters, press releases, and bimonthly newsletters• Balanced competing priorities and improved communication between administrative office and shelter operations

Boston, Massachusetts, Us

• Taught 9th grade English Preview class to small group of students with learning disabilities and English as a second language in order to build comprehension and retention of course material• Supported students individually by tutoring course material, teaching organization and time management skills, modeling and encouraging appropriate behavior, and communicating with parents and guardians• Managed in-class behavioral issues and provided individual check-ins to engage students during class time• Collaborated daily with Spanish teacher to grade work for 85 students and tutor students during after school sessions• Developed strong background in youth development and understanding of social/emotional needs of youth

Boston, Ma, Us

• Supported fall fundraising dinner by researching, requesting, and obtaining silent auction items and assisting Director of Development with design, editing, and production of printed materials• Served as an external voice of the organization in managing social media presence (Facebook, Twitter) and Constant Contact database to promote WLP’s mission, philosophy, and work

Bachelor Of Arts (B.A.), Religion

Ciee Study Group

High School Diploma