Megan Francisco Email and Phone Number

• Collaborating with cross-functional teams to gather and document business requirements and objectives.• Conducting thorough analysis of business processes and systems to identify areas for improvement, efficiency and to determine pain points.• Developing and maintaining detailed documentation, including business requirements, process flows, and user stories.• Partnering with internal teams and vendor teams to develop detailed designs that meet business requirements.• Communicating and documenting requirements of projects with departments, programmers, technology team, and vendors in a clear and organized fashion.• Coordinating with management on priorities and assignments.• Participating in project implementations including requirements gathering, validation, beta testing, user acceptance performance, deployment, and project closing debrief.

• Responsible for 70-100 registrations per season and targeted marketing of an all-inclusive week-long vacation for dogs and their owners to fundraiser for canine cancer research.• Backend data engineering for class sign-ups and schedules between instructors, staff members and management team.• Director of social media development and engagement to share with niche target audiences.

• Wrote, composed, published, and handled distribution for two original music albums on major streaming platforms.• Experienced in using several DAW applications (Logic Pro X, Pro Tools, Ableton).• Organized 50+ music performances in Orange County/Los Angeles venues with other musical acts.• Recorded 10+ live performances.• Performed in live theater settings and musical productions.

• Created technical documents, manuals, and knowledge base of processes within SIE's Future Technology Group (FTG) across global cross-functional teams (CFTs).• Collaborated with key stakeholders and internal business users within FTG to define documentation requirements and wrote internal technical guides for site reliability engineers, analysts, and other business users.• Facilitated the end-to-end development and upkeep of standard operating procedures (SOPs) for the Technical Operations Support (TOS) department.• Translated detailed technical procedures with action, validation, and failure steps to drive process-driven operations.• Executed terminal commands in Linux OS, ran AWX playbooks, monitored GitLab workflows, and checked Grafana dashboards alongside TOS analysts for quality assurance.• Performed audits on SOPs and refined onboarding materials.• Organized existing repository, identified gaps, and lead efforts to ensure accuracy and consistency of documentation across the division.

• Wrote and published API specifications and technical guides in developer and business-oriented documentation through Confluence and Swagger for multiple departments by gathering requirements and interviewing subject matter experts.• Managed projects via Kanban boards and JIRA Confluence spaces throughout the SDLC to support targeted deadlines and program's digital information systems.• Identified and fixed bugs within test and production environments via AWS for Nintendo Switch customers' gameplay history worldwide to enhance deployment stability.• Tested endpoints for metadata storage solution through AWS API Gateway and Insomnia REST client for test design and execution.• Maintained content libraries and improved translation workflow processes with NOA's Language Service team by decreasing the number of handoffs by 30%.

• Filtered phone calls and redirected them to the appropriate department to Saleen's internal operations.• Assisted with Accounts Payable and various financial inquiries.

• Enforced game rules and guidelines for soccer, flag football, volleyball, and basketball.• Ensured safety between team players while maintaining awareness of rule infringements, time, and score.

• Coordinated with managers on weekly assignments that involved oversight on issues related to the electric grid.• Programmed and automated workflows with Power BI to increase efficiency within the operations side of IT.• Accompanied electrical engineers, foremen, construction workers, technicians and specialists on special assignments to actively learn on-duty responsibilities and requests from consumers within the Los Angeles and Orange Counties.• Presented a report department-wide to fellow interns and senior employees showcasing trends of how power distribution varies across county lines.

• Instructed K-12 students on mathematics in a team-teaching environment.• Managed tutoring center operations and schedules with fellow employees.

• Lead a 22-person team by keeping track of deadlines, budgets, and schedules according to NASA specifications.• Launched a high-powered rocket a mile into the sky and delivered a payload upon landing.• Verified system-level requirements as a systems engineer from NASA for our sub-scale and full-scale launch vehicles.• Submitted formal reports to NASA's project management team under strict formatting guidelines and regimented deadlines.• Presented at local K-12 schools to encourage and promote STEM among youth to encourage students towards rocket science.• Managed website design and layout to optimize official reports and promotional materials.• Secured a successful Indiegogo campaign and oversaw financial costs from start to finish of the project.• Oversaw technical content of flysheets, proposals, design and assessment reviews throughout the eight month life cycle.

• Programmed in JavaScript by writing scripts for Sparx Enterprise Architect.• Coordinated and collaborated w/ senior engineers on government deliverables/code reviews.• Evaluated business processes and uncovered areas for improvement on department policies.• Gathered critical information from meetings with various stakeholders and produced reports for feedback from mentors.

• Educated college students on mathematics through a drop-in basis inside the Math Center.• Organized supplemental workshops on trigonometry and pre-calculus for math classes.