Megan Groce Email & Phone Number

Eugene, Or, Us

• Conduct live chats with clients responding to any variety of questions or concerns regarding their pets- including post-op care, toxicology, wellness, emergency triage, wound management, GI health, behavioral inquiries, and more.• Obtain relevant information and history about the patient, as well as assess pictures or videos provided, while also maintaining proper and complete medical documentation.• Make recommendations on potential home care and differential diagnoses, as well as if an appointment should be made or if pet needs emergency care.• Provide client communication and education to explain administration of medications, follow up care, diet recommendations, disease processes, and general pet care.• Ensure support is given to clients by fielding administrative chats and directing queries related to billing/invoicing and other administrative topics to the appropriate team.• Shift lead responsibilities include managing a 4-10+ person team of veterinary technicians and veterinarians, ensuring chat protocols are being followed, answering any questions other team members have during the shift and give medical guidance, and maintaining scheduling, updates, announcements, etc. daily within scheduled shifts.• Provide professional, efficient, and exceptional service to multiple chats at all times throughout the shift in a fast-paced environment, while also operating and managing client queues, backlogs & chat flow on several different platforms.

Eugene, Oregon, United States

• At the beginning of the pandemic, I started running my own pet-sitting, dog-walking, environmental enrichment & training specialization business, also including equine, bovine, small ruminant, and farm management clientele.• I have worked closely with over twenty families, using my vast and varied animal husbandry & veterinary medicine knowledge bases, to help them create the best lives for their animals.• My services included animal care and housekeeping while clients were away, training sessions & behavioral modification, habitat enrichment for farm animals and dogs & catsalike, dog-walking and horseback riding/exercise, hand walking cows & goats, poultry care, landscaping & gardening, and more.

Corvallis, Oregon, United States

• As a large animal vet tech at a university, I had many job responsibilities- including but not limited to preparing and assisting in surgeries for 2,000+ lb animals and operating all hydraulics and machinery necessary to do so.• Proficient in induction & recovery in padded rooms, sterile surgical techniques, and anesthesia operation.• In addition to surgery, I also worked directly with veterinarians and vet med students by helping with animal restraint, inserting catheters & blood draws, floating teeth, and live birth/neonatal care.• Dress wounds, help with post-surgical care, and calculate & administer vaccines, injections, oral medications, and IV fluids.• Assess animals for lameness, provide mass injections to animal herds, and help with dehorning/castration/IVF procedures.• The university clinic also provided emergency services and quarantining & disease management services. I am trained and experienced in all procedures and protocols in this area as well, including knowledge of zoonotic diseases.• Involvement with processes such as cleaning hooves or wrapping knees, legs, and tails to accelerate healing.• Help with oncology procedures and restraint during radiation therapy, as well as restraint during endoscopic procedures.• Develop and execute hospitalization & recovery plans, including feed management during the animal's stay, round the clock care & check-ins, stall cleaning, and safe hand walking & exercise procedures.

Canton, Georgia, United States

• Utilize knowledge and education as an RVT to develop general training protocols for the clinic• Teach and train new hires as well as create an open learning environment for current staff• Client liaison- educate clients on the needs and conditions of their pets, providerecommendations and resources, answer questions knowledgeably & thoroughly, andprovide guidance and support• Patient care, nursing, and hospitalization• Assist in inventory management via Avimark inventory software• Assist in surgical procedures, execute anesthetic protocols, monitor patients underanesthesia, and surgical recovery• Perform skilled venipuncture, including placement of IV catheters• Prep, induction, and intubation for surgical procedures• Manage emergency situations• Patient handling and restraint, including knowledge of low-stress handling techniques• Collect lab samples and perform testing, including but not limited to, urinalysis, blood analysis, parasitology, and cytology• Fill prescriptions and administer medications, injections, and vaccinations• Maintain clinic sterility and cleanliness at all times

Asheville, North Carolina, United States

• Patient care, nursing, and hospitalization (including exotics , avian & wildlife rehabilitation)• Client communication and education• Perform cold laser therapy and orchestrate orthopedic rehabilitation plans• Utilize ultrasound for observation of internal organs and urine collection via cystocentesis• Assist with stem cell therapy• Maintain clinic sterility at all times and ensure that all protocols are meeting AHAA healthand safety standards• Fill prescriptions and administer medications, injections, and vaccinations• Perform radiographs using all proper techniques• Collect lab samples and perform testing, including but not limited to, urinalysis, bloodanalysis, parasitology, and cytology• Assist in surgical procedures, execute anesthetic protocols, monitor patients underanesthesia, and surgical recovery• Manage emergency situations

• Patient care, nursing, and hospitalization• Client communication and education• Assist in acupuncture procedures• Fill prescriptions and count medications, including weighing and measuring• Maintain sterility of lab and equipment• Collect lab samples and perform testing, including but not limited to, urinalysis, blood analysis, parasitology, and cytology• Prep, induction, and intubation for surgical procedures• Manage emergency situations• Patient handling and restraint, including knowledge of low-stress handling techniques• Wound care and bandage application• Perform radiographs using all proper techniques

Hendersonville, North Carolina, United States

• Attend front desk, answer incoming calls, and manage scheduling• Maintain client files and verify vaccination status• Resolve client questions and concerns• Monitor play yards and thoroughly exercise dogs• Bathing and grooming of dogs• Sanitize indoor & outdoor runs and ensure general facility cleanliness and well-being of animals

Asheville, Nc

• Prepare animals for surgical procedures, draw block and vaccinations, etc.• Inform clients of acer-care instructions and facilitate re-check appointments• Monitor animals manually and via pulse oximeter and adjust anesthesia as needed duringsurgery• Monitor recovery and ensure that patients remain stable; react quickly and accordingly incase of emergency• Administer IV, IM and SQ injections, vaccinations, microchips, and fluids• Sterilize surgical instruments, maintain clinic equipment, and keep surgical suitesappropriately stocked and sterilized

Associate Of Arts And Sciences - Aas, Veterinary Medicine

Wildlife Biology Major

Activities and Societies: Real Food UGA, UGA Permaculture & Community Gardening

Dual Enrollment Program / Ecology Major

Activities and Societies: PEAK (Progressive Earth Alliance At Kennesaw)

4.2

Activities and Societies: Environmental Club, Art Club