Megan Hamlet Email & Phone Number

• As a Service Design Specialist, I’m responsible for analyzing data and feedback, systemizing initiatives, providing UX support, instructional guides, processes, and tools to develop solutions that ensure contractual.
• Develop the Service Management Framework and Service Delivery Model that will guide Service Providers including service delivery policies, customer service standards and key performance indicators.
• Design and document internal business processes, including engaging Subject Matter Experts (SMEs), approval, and deployment.
• Design and maintain all supporting program documentation, including jobseeker and employer forms, systems user guides, etc.
• Own the Customer Satisfaction Framework including feedback mechanism, analysis, and reporting requirements to feed continuous improvement plans
• Monitor policy and regulatory updates to ensure changes are reported and incorporated in the service delivery or contract management framework

Canada

Licorice Lab Consulting was born out of the culminative career experiences I've been privileged to have in Career Development, Training and Development, Curriculum Development, and Facilitation. I specialize in Employer Engagement, working with Persons with Disabilities, creating dynamic and inspiring workshops or presentations that bring content matter to.

Victoria, British Columbia, Canada

I have the pleasure to work alongside the PCS team, and global workforce team as an instructional facilitator, employment counsellor, job developer and curriculum developer. Working in partnership with the AVP and PCS team to develop the content for the microdentials and PPA programming, my role worked as part of a collaborative team to develop, upskill.

Victoria, British Columbia, Canada

I am thrilled to join the Career Learning and Development team at RRU as a Job Developer. My role supports the CLD team to represent the diverse needs of the student body to industry. I am responsible for supporting the development work-integrated learning and career opportunities for undergraduate and graduate students while balancing the duties that.

Nanaimo, British Columbia, Canada

I have the privilege of working in Women’s Transition House and Community Programming Services. Reporting to the Executive Director, I oversee the development and delivery of various community programming endeavours, fund acquisition, strategic partnerships, contract negotiation, RFP writing, grants, proposals, and connections that align with the vision.

Nanaimo, British Columbia, Canada

Nanaimo, BC

Duncan

IOP an STE 1 year contract in the Cowichan Valley was a classroom-based instructor-led facilitation role centred around a pre-employment, job-readiness curriculum. We focused on holistic approaches to content delivery, which allowed us to plan, develop, and implement necessary supports effectively. I assisted in developing a content curriculum related to.

Nanaimo

Role centred around sales and development capacity to identify new and existing market share opportunities, pitch goods or services to new clients and maintain a good working relationship with new contacts. Highlights included exploring international export markets, establishing a stronghold in the North American market, and collaborating between creative.

Victoria, BC

Client Services Training and DevelopmentFraud and InvestigationsFacilitationTechnical writing and supportStaff trainingCreation of staff and client training manuals.

Associate'S Degree, Intercultural/Multicultural And Diversity Studies

Completed the Diversity and Inclusion Certificate from Cornell University

Adult Learning Specializing In E-Learning, Workplace Learning

Business Administration, Business, Management, Marketing, And Related Support Services

Certificate, Organizational Leadership

THRIVE Women in Leadership

Certificate, Coaching

Coaching for Performance