Within my role I assisted in the management of 7 direct reports, who look after supporters that want to do volunteer fundraising. My main responsibilities included: Pulling reports of supporter data and distributing workload amongst the team, complaints and compliance management, training new starters and existing team members, process improvement, monthly 1-2-1’s with all reports, team meeting planning, performance management and working towards (and helping to improve) team SLA’s. For me, it is crucial that I get the most out of a role and that I continue to stay challenged. Because of this, as well as my day to day responsibilities I was also the Learning and Development champion for the team, am heavily involved with recruitment and look after a region of committed income groups.

Within this role I was responsible for making outbound calls to supporters taking part in an event called the Shine Night Walk, to assist with their training and fundraising. Within this role, I contacted up to 30 supporters a day and managed a heavy ongoing work flow. We also worked on other internal projects such as Sports and Walk all over Cancer, which has exposed me to many different areas of Cancer Research UK and dealt with external events companies. In this role, I also canvassed many larger groups, including large corporate groups. I also was involved with on the day event help and supported a lot of my supporters at the event itself.

• In my position as a Sales and Marketing Manager at The Glee Club, I was the main contact between the head office in Birmingham and the Oxford club. I worked both with them and independently on ongoing projects to generate ticket sales, managing corporate and individual bookings. I also was responsible for directing and coordinating marketing activities and policies to promote the venue as a whole, and boost the tickets sales. I also initiated market research studies and analysed findings. I coordinated and delivered promotional activities and which included business to business marketing, collaborating and managing the relationships with advertisers and production managers such as the Oxford Mail and Jack FM to market the services, preserving brand integrity by monitoring the consistency and quality of marketing content and creating and presenting quarterly marketing strategy documents. As well as managing the sales and marketing, I also managed the operations of the club, on the nights of the shows, managing a team of up to twenty front of house staff