Megan W. Email and Phone Number

• Assisted CEO and supported 20 volunteers to project manage and improve processes to ensure the charity runs smoothly and efficiently, including project planning, impact and evaluation, fundraising and marketing strategy. • Researched and wrote grant proposals; secured over £30,000 in grant funding from 2 national trusts in 2021.• Help to developed a 2-year strategic plan and financial forecasts to guide sustainable growth during the Covid-19 pandemic.

Researched and developed grant proposals; helping to raise funds to empower individuals and develop communities in the most deprived areas of England through sport, physical activity and performing arts.

• Assisted with administrative duties including invoicing, memberships, registrations, processing payments, and maintaining the website. • Greeted guests and customers in a friendly, professional manner; communicate with diverse audiences and proactively resolving issues.

• Managed the design, implementation, and evaluation of over 300 rich and layered art, literature, and science programmes to 275,000 people annually; restructured organizational systems to expand programming by 300% over three years.• Led a diverse team (3 direct and 12-16 indirect reports), mentored 7 interns, and supported over 100 volunteers, providing HR support, meeting facilitation and trainings, resulting in increased staff retention and positive customer and staff feedback.• Fostered relationships with 62 artists, donors, corporate sponsors, and community stakeholders, promoting partnerships that advanced the Museum’s mission and fulfilled grant requirements. • Oversaw museum-wide customer service, safety, and security as a Manager on Duty, leading tours and providing leadership, diplomacy, and empathy in day-to-day and high-stress situations.

• Developed, implemented and evaluated over 150 public programs, camps, and classes, bringing in over 15,000 visitors annually, an increase of 20% over four years. • Managed budget of over $40k, analyzed and presented data using CRM database, and wrote marketing copy and created promotional materials• Hired and managed 3-5 interns and oversaw up to 70 diverse volunteers to support education programmes annually. • Managed two volunteer programs for 250 teenagers annually to foster leadership skills, community outreach through art, and an awareness of social justice issues.

• Oversaw professional presentation of the Hedreen Gallery to visitors and tracked attendance using spreadsheets; acted as docent for gallery exhibits and informed patrons of upcoming events.• Managed ticket sales database and customer service for 4-5 theatre productions annually, serving 3,500 people.

• Oversaw all aspects of general office coordination for Faculty Services Department, managing and organizing database input and confidential electronic and manual filing systems for all university professors and faculty. • Provided customer service and IT support daily for new faculty applicants.

• Managed customer service and sales in luxury boutique using superior communication skills to sell products up to $40,000; evaluated collector and customer needs while maintaining strict confidentiality.