Megan Martin Email & Phone Number

United States

Urbandale, Iowa, United States

Des Moines, Iowa Area

• Represents the President (CEO) and Hospital Administration to patients, families, physicians, and staff as needed, to ensure a positive representation of UPH-DM • Serves as a liaison between patients/families, staff, and medical providers while assisting in stressful/emotional situations and conflict resolution; determines satisfactory resolution of complaints/grievances to mitigate future potential costs and/or liability to the organization • Strengthens and enhances the relationships between the hospital and consumers to assure the patient and staff are aware of the patient’s right and responsibilities; assure compliance with these rights; involves interpreting hospital philosophy, policies and procedures for increased understanding• Works in close collaboration with the central billing office, public safety, clinical risk management, and the UPH-DM legal team as well as regulatory agencies when requested• Resolves complex and challenging billing issues that are elevated to Guest Relations and determines adjustments as potential resolutions to founded complaints/grievances• Develops and provides departmental trainings to staff members regarding conflict resolution and complaint handling

Des Moines, Iowa Area

Waterloo, Iowa Area

• Coordinate the complex schedules for twelve Des Moines University medical students to ensure each student rotates through 10 different required hospital rotations • Create open and positive communication channels with doctor’s offices, clinics, students, and the community • Coordinate the signing of contracts, student paperwork, and onboarding of over 50 students interning within the hospital• Work closely with over 25 Cedar Valley guidance counselors, high school students, and hospital staff to create job shadow opportunities and career day speaking events for students• Requires a deep passion for serving others and working with the public

Waterloo, Iowa Area

Assists Cardiologists and Interventional Radiologists in multiple procedures using "live" xray in order to evaluate circulatory problems such as life-threatening blockages and narrowing of arteries, through sophisticated, noninvasive screening methods.

Cedar Rapids, Iowa Area

Assists Cardiologists and Interventional Radiologists in multiple procedures using "live" xray in order to evaluate circulatory problems such as life-threatening blockages and narrowing of arteries, through sophisticated, noninvasive screening methods.

Associate'S Degree, Radiologic Technology/Science - Radiographer, 4.0

Bachelor'S Degree, Health Promotion And Sports Studies, 3.78

Activities and Societies: National Society of Collegiate Scholars, Ronald McDonald House, Pet Central Station Volunteer