Successfully provided world-class customer service and closely monitored accounts through installation.Maintained a positive and energetic floor presence while assisting account managers with questions and concerns.Monitored performance for inbound agents by tracking call center data .Demonstrated excellent communication and interpersonal skills with customers and Vivint employees.Effectively used Salesforce, Microsoft Excel, Five9, and Tableau in daily tasks.

Guided Sundance guests through the check-in process ensuring excellent guest service.Used Sundance knowledge regarding mountain operations to enhance the Sundance experience.Worked with corporate teams of 5 to maintain, update, and organize all agreements pertaining to corporate season passes.