As a Solutions Manager, I am responsible for the definition and management of international clients end to end capability roadmap; ensuring their requirements are fully represented and understood, whilst managing their expectation in line with the OSP platform roadmap.I liaise closely with the client and the wider Ocado Solutions organisation to support the implementation of our Ocado Smart Platform (OSP), being the main point of contact between the client, Solutions Product Teams and the technology teams.

Managing a project to redesign the training for the Ocado Contact Centre.Managing a project to redesign the recruitment process for the Ocado Contact Centre.Supporting the Programme Manager in various tasks related to the Joint Venture between Ocado Retail and Marks & Spencer.

Supported in the relationship management for the delivery of the Ocado Smart Platform(OSP) software, providing me with a good understanding of OSP.Worked on the OSP 2019 and OSP 2020 Roadmaps, consolidating requests from clients to ensure that their needs were accurately represented in future development.Conducted workshops with international clients to understand their technical requirements for the platform.Maintained good client relationships.Presented to clients on various functionalities of the platform.Worked on internal facing projects, focused around standardising the approach for future partners.

Owned the demand and forecast planning process across the international assortment of products on ocado.com (circa 2.5k products)Worked with various systems to achieve KPI targets for availability, product waste, and customer fulfilmentUsed Tableau to conduct promotional and seasonal analysis of my assortmentFormed and maintained strong supplier relationships, through SLA management and effective reviews Project managed an initiative to reduce supplier lead times

Responsible for creating and distributing email campaigns for both Fetch and Fabled.Learnt how to use MailChimp Email Provider.Created weekly trading reports.Learnt how to use Google Analytics to monitor the success of campaigns.Redesign of the email marketing strategy for Fetch Customer Journey emails.Designed the strategy for Customer Journey emails for Fabled.

Facilitate small groups of students, as well as marking tests, assignments and exams.