Megan Patrick Email and Phone Number

• Conduct process control validations and self-audits, testing key controls and reviewing control reports in order to ensure operational compliance and proactively identify any gaps• Develop end-to-end process maps and assess controls implications of potential program changes or business expansion• Facilitate compliance due diligence screenings for Sanctions and Negative Media alerts• Provide control oversight for Record Retention, Access Administration, User Tools, Demand Deposit… Show more • Conduct process control validations and self-audits, testing key controls and reviewing control reports in order to ensure operational compliance and proactively identify any gaps• Develop end-to-end process maps and assess controls implications of potential program changes or business expansion• Facilitate compliance due diligence screenings for Sanctions and Negative Media alerts• Provide control oversight for Record Retention, Access Administration, User Tools, Demand Deposit Accounts (DDA) Bank Reconciliations, Business Resiliency, Contribution Matrix Show less

• Partner with business colleagues to adhere to the control and governance structure with regulatory examiners and internal audit• Collaborate across Home Lending Risk units and with various business partners to ensure compliance with both internal and external requirements• Develop executive management presentations and communications for meetings, town halls • Provide reporting, monitoring and analysis for all Home Lending Risk units

Risk Support: 1. External Regulator & DOJ Controls Liaison - Onboard new external regulators, providing system security and training for accessing IRG's external Portal for viewing of work papers; maintain security for existing regulators. - Correspond with external regulators, addressing general inquires regarding usage of the Portal and troubleshooting access/sign-on problems. - Timely upload business testing documents to Portal on behalf of DOJ Controls group.2. Work… Show more Risk Support: 1. External Regulator & DOJ Controls Liaison - Onboard new external regulators, providing system security and training for accessing IRG's external Portal for viewing of work papers; maintain security for existing regulators. - Correspond with external regulators, addressing general inquires regarding usage of the Portal and troubleshooting access/sign-on problems. - Timely upload business testing documents to Portal on behalf of DOJ Controls group.2. Work Paper Validation - Package completed Consumer Relief and Metric Compliance work papers into PDF format, and stage on IRG internal drives and external Portal. - Quality Check and Reconcile completed work papers for specific elements/counts, ensuring completeness of fields and consistent presentation. - Create and Administer an intuitive and consistent folder structure and document naming convention within IRG internal drives and the external Portal. - Escalate issues timely to Leadership team, and assist with change management tracking where work must be amended.3. Controls - Evaluate and report on the effectivness of systemic and manual controls.Procedures & Reporting:1. Procedure Development - Maintain department procedures for Reporting & Analytics, and Quality Assurance teams.2. Daily Compliance Reporting - Identify current and potential testing exceptions; Work with testing managers to maintain dynamic reporting and trending. - Summarizing for Leadership team Consumer Relief variances3. Weekly & Monthly Status Reporting - Produce weekly update, summarizing issues for enforcement governance. - Finalize individual metrics for each monthly reporting period. - Created, developed and maintained monthly Busines Review Show less

•Assist staff with complex and/or aged escalated issues, including account research, communication with customers, internal or third parties to determine resolution needs.•The Executive Office Subject Matter Expert for Independent Foreclosure Review—prepared and executed training staff and provided floor support from Aug 2011-Feb 2012.•Supported the Mortgage Banking Executive Office during multiple external audits including the OCC/CFPB Complaints Exam.•Monitor and manage all OCC… Show more •Assist staff with complex and/or aged escalated issues, including account research, communication with customers, internal or third parties to determine resolution needs.•The Executive Office Subject Matter Expert for Independent Foreclosure Review—prepared and executed training staff and provided floor support from Aug 2011-Feb 2012.•Supported the Mortgage Banking Executive Office during multiple external audits including the OCC/CFPB Complaints Exam.•Monitor and manage all OCC and SCRA cases, which include account research, ensure thorough and timely resolution of issues, and communicating results with senior management Show less

•Effectively handle incoming customer calls concerning credit card inquiries while demonstrating the ability to investigate and solve complex problems.