Used extensive knowledge of the menu, including daily specials, to increase the sales of the restaurant.Successfully addressed guest’s concerns and resolved conflicts.

Provided internal and social media marketing to promote food and drink specials.Enhanced the guest’s experience through the knowledge of food and drink selection.

Collaborated with management to create opportunities to increase beer sales, including but not limited to educating employees on the beers offered, pint nights, etc.Taught new employees at various BWW locations and was a brand steward for standards and protocol. (i.e. new store openings).