Mobile application testing for environmental control software and its associated smart-home/smart-office hardwareManual cross-device testing for OS, browser, and device type functionalityAdded to Selenium WebDriver and Appium mobile automation testing to support lighting and mobile teams

Created Selenium WebDriver automation suite in C# to navigate pages in a new website for legal consultationAPI/gRPC test automation in C# using NUnitTested against user acceptance criteria and for state, regional, and federal legal compliance requirements, including 508 accessibilityParticipated in agile development team doing manual and automated testing, sizing, sprint planning, bug reports, validation of bug fixes, assisted in documentation, and other standard Quality Assurance activities

Lead SQE on MasterControl’s agile Manufacturing product, supporting electronic processing and documentation of prescription medications, medical devices, and dietary supplementsWrote and maintained Selenium WebDriver tests in Ruby to be run and reviewed nightlyCommonly worked on development tasks in Java and Angular to meet team needs Co-authored test planning and design baseline standard for the company, then presented and trained engineering on the new approach for testing consistencyParticipated in the Arbinger Institute’s Outward Mindset trainingCoached quality engineer peers on efficient automation code and OOP principles via code reviews and one-on-one interactionUsed VersionOne collaboration tool, SAFe agile framework practices, BitBucket, Git, IntelliJ, and command line console applications daily

• Worked in Java development team dedicated to test automation, assisted in building the automation team from the ground up on a team of 6-10 people• Development of a framework to generate standard test data setup to support UI automation• Introducing Page Object Model in Selenium WebDriver and WebDriverWrapper/Slick, mapping out user loan application pages for UI automation• Automation of REST web services using REST Assured framework• Creation of Java data objects for use in API request generation and response validation• Performed regular code reviews and continually running automated tests for updated results on environments managed via Docker containers• Bug reporting test maintenance as development teams release up to 30 ticket changes a day• Addition of over 2000 automated tests, including error scenarios, edge case testing, input and data type validation, happy path, and end to end process testing• Mentoring and development of training curriculum to introduce manual QA to automated framework for internal employee advancement opportunities

• Development and documentation of enhanced QA Process and expectations; training team on new SOP• Primary testing on full rewrite of freight shipment pricing engine in the first 2 months of employment• Lead QA on team of three testing a new comprehensive Billing application• Member of ongoing Technical Design Meetings as a project Subject Matter Expert• Sole QA on SQL Server stored procedures• Creation of complex scripts and views in SQL Server to validate major infrastructural change involving a 60+ table data migration to significantly more normalized database structure for new Billing application• Creating automation of SOAP and REST web services using SoapUI and Groovy scripting o Retesting recurring price rate changes for externally facing APIo Data migration services• Writing utilities for development and QA to assist in test data creation, cleanup, and in automating complicated testing such as EDI format file parsing and creation• Mapping website elements for Page Object Model design in Selenium WebDriver for primary Unishippers customer-facing application and writing page-to-page automation of business processes• Development and clarification of ticket requirements and ensuring changes were documented in JIRA• Test suite creation for higher quality validation and coverage of code changes• Defect documentation, in depth research and reporting on business processes, and second level support

My position as a QA Engineer on the Java and C#/.NET software development teams at Progrexion involves:• Assisting in defining requirements for changes to new and existing software processes• Working closely with the software engineers on a technical and architectural level during all phases of development and testing• Creating a test plan that covers the necessary testing required to verify code changes and program behavior• Detailed documentation of test cases associated with assigned projects using TargetProcess• Testing RESTful and SOAP web services produced and/or consumed by our team’s software processes• Automation of web service testing using SoapUI• Introducing the usage of Groovy scripting and JDBC connection to MySQL and SQL Server in SoapUI automation; presentations to train other QA team members on their potential applications• Addition of security testing to standard automation efforts• Creation of numerous automated utilities to facilitate quick bug remediation, supplement test data creation, 3rd party file creation and processing• Extensive daily use of MySQL and SQL Server writing SQL queries; frequent data analysis in special research projects modeling software behavior from database information• Training and mentoring other QA team members• Research, verification and documentation of bugs/defects found in systems tested• Assessing and reporting potential risks prior to release• Participating in an agile/scrum SDLC environment; currently leading the QA effort on a high priority special projects scrum team • Working with the Technical Support team to troubleshoot potential issues reported through Help Desk, using ReadyDesk and ManageEngine• All-hours immediate response if an issue impacts the production environments, including a frequent on call rotation• Involvement in late night deployment of new software versions to the production environments• Verifying compliance with legal regulatory requirements in code and process changes

September 2008 – March 2009 – Customer Service Team• Case setup and management• Client interaction via phone and email• Handling inbound phone requests from clients to alter aspects of their service, inquiries into case status, explanation of services provided as well as the legal foundations of the service they were receiving, and updating various case information to maintain optimal services for the clients• Proactively contact clients to update credit report information, set preferences and notify of resultsMarch 2009 – August 2009 – Email Response Team• Handling inbound email communications for between 50-100 clients daily on average for the same manner of requests listed aboveAugust 2009 - February 2011 – Accounting • Answering billing questions• Case level upgrade/downgrade• Updating client billing information and payment schedules as requested in advance• Contacting past due clients to set up payment plans• Client retention and case cancellation • Agreement renewal• Re-enrolling former clients

• Case setup• Procurement and submission of initial client credit information• Proactive ongoing case management and maintenance • Customer service via phone communication and in person interaction• Communication with attorneys regarding case proceedings