Megan Phelan

Megan Phelan Email and Phone Number

Technical Support Lead at MJ Freeway @ MJ Freeway
denver, colorado, united states
Megan Phelan's Location
Pueblo, Colorado, United States, United States
Megan Phelan's Contact Details

Megan Phelan personal email

n/a
About Megan Phelan

Megan Phelan is a Technical Support Lead at MJ Freeway at MJ Freeway.

Megan Phelan's Current Company Details
MJ Freeway

Mj Freeway

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Technical Support Lead at MJ Freeway
denver, colorado, united states
Website:
mjplatform.com
Employees:
17
Megan Phelan Work Experience Details
  • Mj Freeway
    Technical Support Lead
    Mj Freeway Mar 2022 - Present
    ● Subject Matter Expert in resolving customer- and company-related questions● Conducts weekly, quarterly, and annual meetings and coaching with a focus on new developments, KPIs and metrics, and research-heavy tickets to work together● Creates, edits, and updates Standard Operating Procedures, chat and email macros, and automated bots to field common inbound drivers in order to improve the customer and Support team experience● Performs SaaS QA and collaborates interdepartmentally to ensure detailed issues are addressed regularly and resolved quickly, driving down unnecessary volume
    View
  • Mj Freeway
    Technical Support Specialist
    Mj Freeway Feb 2021 - Mar 2022
    View
  • Uber
    Driver
    Uber Dec 2016 - Dec 2019
    Denver Metropolitan Area
    ● Maintained a 4.98 out of 5 star rating through consistently excellent customer service and a self-starter attitude
    View
  • Uniqlo
    Advanced Associate
    Uniqlo Apr 2017 - Apr 2018
    Greater Denver Area
    ● Specialized in inventory cycle control and created an inventory shipping database● Trained other associates, including those stepping into leadership roles
    View
  • Uniqlo
    Associate
    Uniqlo Oct 2016 - Apr 2017
    Denver, Co
    View
  • Keller Williams Realty, Inc.
    Realtor
    Keller Williams Realty, Inc. Dec 2014 - Aug 2016
    Greater Denver Area
    ● Closed 5 times the nationwide average first year sales as an individual● Acted as marketing coordinator using social media outreach and SEO
    View
  • Sprint
    Call Center Supervisor
    Sprint Nov 2007 - Mar 2015
    Denver, Colorado, United States
    ● Managed up to 15 in-house and remote customer service specialists in call and chat environments through real time coaching and weekly 1-on-1s● Assisted in developing and building out an in-house knowledge base● Monthly, quarterly, and annual recipient of Sprint’s top performer recognition program at an individual and team level
    View

Megan Phelan Education Details

Frequently Asked Questions about Megan Phelan

What company does Megan Phelan work for?

Megan Phelan works for Mj Freeway

What is Megan Phelan's role at the current company?

Megan Phelan's current role is Technical Support Lead at MJ Freeway.

What is Megan Phelan's email address?

Megan Phelan's email address is me****@****way.com

What schools did Megan Phelan attend?

Megan Phelan attended Colorado State University Global, Community College Of Denver.

Who are Megan Phelan's colleagues?

Megan Phelan's colleagues are Shaina Clark, Matthew Kunkemoeller, Nicholas Metz, David A., Miles Dinsmore, Robin Petty, Joseph Beck Castro.

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