• Solved multiple international after-hours transportation issues for members through adeptly sourcing alternative providers within 20 minutes • Streamlined back-of-house documentation through creating standardized template improving work-flow and booking process• Surpassed service matrix goal 100% of the time as reported by monthly member surveys increasing high-wealth customer brand satisfaction• Ranked #1 in member satisfaction surveys in the planning and execution of 250+ international bookings• Exceeded NPS target by adapting and customizing trips to members • Collaborated with Member Care to plan 300+ trips for members

• Ranked #2 in the department for overall sales and #6 in the overall store (July-Aug 2019)• Sold over $70,000 worth of product in a five week time period (July- August 2019) • Consistently exceeded sales goal during the Nordstrom Anniversary Sale (2018 and 2019) • Completed opening and closing procedures accurately with zero inventory and cash variance• Recognized by department and store leadership for sales results during weekly meetings and memos • Trained two other sales associates leading by example • Maintained customer relationships in a fast pace, competitive sales environment with consistent customer recognition

• Communicated with potential clients in both English and Spanish • Managed and translated new client profiles by creating Spanish version of documents• Organized client cases and created a new digital filing system • Upheld client confidentiality while organizing old cases