Megan Pugh Email and Phone Number

Cloud Coach is a project management software company on the Salesforce Platform. Responsibilities include fostering healthy two-way dialogue with clients, improving adoption, identifying opportunities for growth, create technical documentation, present at annual user conference, maintain knowledge base and own multi-product documentation, strategize the future state of the product in a way that would benefit the company and our clients, facilitate case studies and reviews, collect and analyze data trends with adoption, NPS, CSAT and other metrics, and own the customer satisfaction survey.

As a personal banker, it was my responsibility to build relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs. I maintained a deep knowledge of products and services that relate to the needs of my customers. Built relationships with team members and partners, allowing us to work together to best serve our customers. Opened accounts, completed service requests, and submitted credit applications. Kept customers informed of digital options with demonstrations.

As the director and operations of a new therapy group, it was my responsibility to create all business processes for our clinicians to follow, submit and follow up on all billing, escalate client issues to the appropriate resources within the community, collect and analyze data trends related to the satisfaction of our clients, schedule coordination for all clinicians, payroll for all clinicians and owners, conducted interviews and onboarded all new clinicians. Developed effective marketing strategies and implemented several successful marketing campaigns and built relationships with referral coordinators in the local communities. Maintained a referral program for clients that were not a good fit for our practice and followed up to ensure they received the care they needed.

Throughout my career at home depot, I started as a cashier. I then got promoted to the pack-down team, eventually landing a position as a department supervisor. I was the youngest female promotion in the region’s history. I spent a majority of my career as a department supervisor for the front end, special services, lot, expediting, paint and hardware. My responsibilities were to train, coach and develop associates in all departments to ensure excellent customer service. I provided valuable input into merchandising decisions to the store management team. I maintained strong product knowledge and the ability to lead and develop others. In addition to my role as department supervisor, I volunteered to run two community involvement teams on my own time: Team Depot and Kids Workshop captain. I created a positive reputation in our community by building ramps for disabled veterans at their homes, and attending school functions where I taught children the importance of community involvement.