Megan Pullen Email & Phone Number

Charleston, Sc, Us

Los Angeles, Ca, Us

Darien, Connecticut, United States

● Collaborate with team on duties needed to help the business excel ● Assist customers with any needs/troubleshoot when problems arise utilizing Shopify, RLM, and Gorgias ● Provides assistance with team members wherever needed ● Answer customer service phone for all inquiries involving ● Serve as the main contact for customers through email, DMs, etc. ● Organize Gorgias platform, manage backorders and returns, and perform order entry using RLM and Shopify ● Build out seasonal grid for linebooks ● Provide assistance to the team as needed and assist in coordinating details for events

Fairfield County, Connecticut, United States

● Managed a team of employees, providing guidance, training, and support to enhance overall performance ● Assisted customers with their orders and processed payments as necessary. ● Collaborated with upper management to implement process improvements and enhance operational efficiency. ● Scheduled and managed team of 18+ associates. ● Led front-of-house operations for the bakery. ● Resolved customer issues and concerns promptly, aiming to achieve high levels of customer satisfaction. ●Directed daily operations during assigned shifts, ensuring adherence to company standards and policies. ●Conducted employee performance reviews and provided constructive feedback for professional development. ●Ensured compliance with health and safety regulations and promoted a culture of safety among the team.

Fairfield County, Connecticut, United States

Fairfield County, Connecticut, United States

● Head Fulfillment Associate on all direct-to-consumer orders ● Supervise daily fulfillment processes ● Organize and categorize all inventory ● Assist in-store customers with any questions or necessary information ● Implemented efficient shipping and packaging strategies,to improve fulfillment efficiency and customer satisfaction ● Maintained a deep understanding of products/services to offer knowledgeable support to customers ● Developed and maintained positive relationships with customers, enhancing brand loyalty and retention

Southport, Connecticut, United States

Assisted with event execution. Coordinated with the front and back of house and pivoted tasks when last minute issues arose.