Megan Puthoff Email & Phone Number

Indianapolis, Indiana, United States

United States

Lead Trainer for North America Customer Service

Cincinnati, Ohio

Cincinnati, Ohio

Fairfield, Ohio

• Develop and implement training program for entire department to be utilized as an onboarding program.
• Trains and develops new employees to adhere to policies and procedures.
• Identify opportunities within the organization and provide innovative solutions to improve the CustomerExperience.

Brunswick, Ohio

• Facilitate Customer orders throughout value stream to ensure Customer requirements and delivery.
• Provide technical product support and custom product solutions for advanced label applications.
• Perform internal audits to ensure the organization is compliant to ISO: 9001 standards.
• Work closely with Sales team to respond quickly to Customer requests.
• Consistently perform above the Team Accuracy Goal.

• Worked with Clients for the purchase and sale of residential homes, working primarily from internal database of leads.
• Toured potential homes with Clients; provided guided tours and assistance when showing homes.
• Prepared accurate sales agreements within critical timelines.
• Completed initial research on area homes to find comparison properties.
• Assisted Clients in the evaluation, appraisal, and listing of residential homes for sale.

Fairview Park, Ohio

• Led a store with 4 other Executives.
• Trained, developed, and mentored fifteen team members on best practices and Target initiatives.
• Directly managed two Team Leaders for Guest Experience areas such as Food Avenue, Starbucks,Guest Service, Front Lanes, and Cart Attendant Team.
• Led front-end team through sales and marketing training to produce results that exceededexpectations in Target Credit Card/Debit Card Application

Work with customers to determine which product best fits their needsEnsure payments are received per contract requirements by the University of DaytonCoordinated operations to confirm shipments

Consulted with potential customers about choosing their wedding gowns Increase marketability of sales floorOrganized and operated trunk shows with designersEnsured suppliers delivered products in a timely, cost-effective manner

Bachelor Of The Arts, Psychology, Senior

Activities and Societies: Psi Chi2011-2012 Pledge Chair of Psi Chi 2012-2013 Secretary of Psi Chi

College Prep, College/University Preparatory And Advanced High School/Secondary Diploma Program