As a member of the Knowledge Management team, I copywrite and edit content for 30 business units with focus on creating efficient and simple handling for all users. I'm committed to following brand guidelines and best practices to deliver web pages with intuitive organization and clear visual layouts.

As a member of an associate underwriting team, I made underwriting decisions while working with a variety of work types, including claims, inspections, and amendments. I was also responsible for working closely with our agents to ensure all risks are meeting guidelines.

As a processor, I quoted and issued new business policies, made amendments, and reviewed renewals efficiently and with a high level of quality. I served on committees, including leading my team's engagement committee. I earned spots in several cross training classes to expand my knowledge and skill set and volunteered as a mentor for new team members.

Working on an intermittent basis, I assist the full-time staff in providing excellent customer service to patrons. Responsibilities include providing tech support for patrons using the computers, printers, and copier, with an emphasis on teaching and empowering patrons to grow their skills, and utilizing communication and research skills while responding to reference and reader’s advisory questions.