Megan Schubert Email & Phone Number

Denton, Tx, Us

Richardson, Texas, United States

-Independently developed a database for requesting and tracking survey requests from internal partners. -Primary point of contact for creating and distributing surveys, and analyzing the results of those surveys. Each survey project, whether internal or external, goes through a number of approvals, processes, and databases.-Collaborate closely with the compliance and governance teams to understand updated processes and make sure CX team is on track with all policies and procedures. Continued to develop positive, working relationships with several key stakeholders in the compliance/governance department.-Consistently produce deliverables for internal department heads, showcasing the CX process and offering recommendations for improvement.-Work on several internal, employee experience surveys with HR and other lines of business to gauge employee satisfaction and find areas for growth. -Assisting in the implementation of the Qualtrics and Quantum Metric platforms, and became an expert in Qualtrics Engage and Studio for survey creation and deployment.-Diligently work to build customized and versatile dashboards in Qualtrics Engage to share with LOBs who requested the survey/could benefit from the results.-Continuing to refine my processes on dashboards and research the best ways to create and distribute dashboards so we can provide the most accurate and actionable results to our partners.-Cultivating existing partnerships and creating new internal and external partnerships with key stakeholders for the CX program. Without buy-in from internal partners, a CX program cannot thrive as intended. I have worked closely with internal partners to demonstrate the necessity and importance of Client Experience at Texas Capital.-In everything I do at Texas Capital, I am always focused on Client Obsession, Achieving results, Driving insights and action, and Partnering with external and internal stakeholders

Dallas, Texas, United States

- Project managed and assisted in organization of the Conference on Crimes Against Women non-profit, helping to provide training and education to 3,000+ individuals yearly.- Created, wrote, and edited the 65+ page Conference program in collaboration with the CEO that is distributed to all individuals as part of the conference and used as promotional material through the year.- Reviewed, edited, and wrote content for marketing, press releases, and blog posts.- Supported rebranding of the Conference as a key influencer in decision making, graphics choices, and marketing strategies.- Collaborated with the graphic design lead to guarantee accuracy of content and descriptions prior to ordering prints.- Wrote educational content and crafted questions for the "Podcast on Crimes Against Women" tailored to the community to raise awareness and provide education of ongoing issues.- Maintained the Conference website, regularly writing and editing session descriptions, technical instructions, and general Conference information in line with current trends.- Led the creation of online instructions for both presenters and attendees as the head technical writer as part of the transition to a virtual conference in 2020 and provided ongoing support of materials in the following years.- Managed the registration and communication with attendees to ensure efficiency of registration and improve the conference experience.- Thought leader for content and materials provided at the conference and advocated for underrepresented populations such as LGBTQIA+, Indigenous populations, and people of color.- Coordinated the annual scholarship program and worked with individuals from under-resourced or under-represented counties and agencies to reduce barriers to attendance. - Organized, managed, and approved materials for smaller conferences with a focus on serving under-resourced counties and areas.

-Assisted in organizing the nation's largest and only multidisciplinary conference that provides professional training and education to combat all forms of crime against women.-Regularly updated and managed the Conference and Institute website pages, ensuring a cohesive and aesthetic product.-Independently researched and implemented API integration with Zoom to ensure a smooth and ADA-compliant virtual Conference experience during the COVID-19 pandemic.-Responsible for designing and building out the Conference app, which is downloaded and used by over 3,000 attendees during the Conference.-Point-person for all Conference accreditation, including TCOLE, LPC, LMFT, Social Work, MCLE, & CNE.-Trained Conference staff on best practices and quick tips for the 2020 virtual Conference, and was the main technical assistance provider on each live webinar. -Created a COVID resource library for attendees and speakers, providing them with timeless resources that they can use in their organizations and communities to help combat VAW during and after COVID-19.-Revamped the annual CCAW Scholarship Program, which allows for hundreds of individuals from under-resourced counties and agencies to receive the unparalleled training offered at CCAW each year.

Dallas/Fort Worth Area

-Assisted in organizing the nation's largest and only multidisciplinary conference that provides professional training and education to combat all forms of crime against women.-Diligently researched and helped approve speakers to present the most relevant, up-to-date training at the Conference.-In charge of laying out, editing, and compiling all Conference information into a hard-copy program, which is distributed to all attendees.-Collaborated with team members to create and organize a transportation schedule to and from several airports for over 100 speakers who come to the Conference, ensuring accuracy and efficiency for both speakers and drivers.-Actively attended other conferences related to crimes against women, which provided opportunities for networking, further education, and professional development.-The goal of the Conference on Crimes Against Women is to provide practical instruction, using current information, the newest ideas and most successful intervention strategies, to those professionals responsible for combating the many and varied forms of crimes against women.

Dallas/Fort Worth Area

-Actively assisted with any and all Conference-related work during Uptown Fellows program, in order to gain an appreciation for the Conference and learn all the moving pieces-Thoroughly and regularly updated Conference website and app, making it easily readable and accessible for all users-Meticulously proofread and edited all Conference-related collateral and programs, ensuring complete and accurate products-Collaborated with Director of Media Relations to write blog post about the Conference, in order to educate and raise awareness about the event and issues it explores

Dallas/Fort Worth Area

-Meticulously research rural Texas counties and network with them to engage them in ICCR resources and trainings-Evaluated, summarized, and organized research articles in order to create and maintain a resource library for ICCR Fellows, including thousands of articles regarding rural domestic violence, trafficking, sexual assault, and barriers to justice.-Collaborated with technology partners to create and design custom, educational eCourses for the ICCR eLearning platform.-Created and distributed monthly newsletters, flyers, e-blasts, and mail-outs for all ICCR-related trainings and events.-Collaborated with accrediting agencies to secure all ICCR accreditation, including TCOLE, LPC, LMFT, Social Work, & MCLE.-Point-of-contact for all ICCR trainings and webinars, and ensure speakers feel comfortable presenting virtually or in-person.-Diligently coordinated and marketed on-site trainings in rural Texas, engaging with local law enforcement, medical professionals, advocates, prosecutors, and community members to discuss a coordinated community response to domestic violence.-Regularly worked with ICCR technology partners to improve ICCR Fellows' experiences in the program and online portal.-The Institute for Coordinated Community Response (ICCR) provides a full year of training, resources, networking opportunities, and technical assistance for rural, under-resourced Texas counties who are motivated to improve their systemic response to domestic violence through the creation of a Coordinated Community Responses.

Dallas, Texas

-Faithfully served as an "Uptown Fellow" for the Church of the Incarnation in their 9-month post-graduate leadership development program, part of "The Fellows Initiative"-Cooperatively lived with seven other recent college graduates, gaining an appreciation for community living and engagement-Diligently assisted in the church's Development Department each week, researching potential funding and working closely in the donor database-Actively volunteered at various church and community functions

President Paul Mcnulty'S Office; Grove City, Pa

-Welcomed all guests of the college with warmth and entertained until they are able to meet with the President-Conducted research projects for President Paul McNulty

Grove City, Pa

-Served as an advisor in peer appointments for resume building and career advice-Attentively helped companies and peers seeking advice and assistance-Diligently coordinated and scheduled important career appointments for students

Grove City College Chapter

-- Cooperatively led weekly meetings, furthering knowledge in human rights issues -- Designed flyers, advertisements, and social media pages for events and meetings-- Assisted president with weekly chapter/leadership meetings, larger campus-wide events, and bringing in various speakers throughout the year-- Initiated a new outreach effort with the A21 Campaign, an international anti-human trafficking organization

Grove City College Chapter

-- Brainstormed marketing ideas for upcoming events and general information flyers-- Helped to spread awareness about human trafficking and provide students with information about how to prevent it in the future

Cleveland/Akron, Ohio Area

-- Organized special fundraiser events, developed and maintained media and donor relationships, and marketed through graphic design and social media-- Independently developed a new program for survivors of sex trafficking for Laura’s Home women’s crisis shelter, which involved researching grants and nonprofits, and finding the most successful methods of recovery-- Connected with the Collaborative to End Human Trafficking in the Greater Cleveland Area -- Gained professional insights through networking with social workers, judges, and lawyers throughout Ohio-- Acquired experience in grant writing and research-- United with the Sherwin Williams Women’s Club to plan for the annual 5K run and fundraiser

North East, Md

-- Positively interacted with children and other staff members-- Led and managed classes taught at camp-- Received a bonus from camp directors for doing an exceptional job

Lancaster, Pa

-- Volunteer guide at one of the county’s top historical attractions-- Regularly interact with visitors from across the country touring the 15th president’s home-- Effectively communicated house's history and entertained questions from visitors, ensuring detailed and accurate responses