- Assist in managing a team of 13 CSP’s, cultivating a team environment, providing real time coaching and guidance in complex and escalated situations. - Primary Customer Service Professional for 4 Sales Reps, standing in as backup when needed for 13 other reps. Utilizing Salesforce to maintain account assignments and customer interactions.- Continuously optimizing work process on complex accounts, leading calls to engage multiple departments to ensure accurate cleanup and cohesive standards are implemented.- Ensure phone stats, back orders and accounts payable discrepancy standards are met on a weekly, monthly and yearly bases. - Complete monthly email evaluations for CSP’s, coaching them to meet and exceed metrics. - Developed and trained the customer service center of 120+ employees on Soft Skills. This included proper phone and email etiquette. - Organized and trained two new hire classes, instilling Veritiv Values and ensuring they had a solid foundation built on the policies, processes and procedures customer service relies on daily.- Onboarded 13 National Accounts due to customer service center consolidations. - Interim Manager for the Mid-Atlantic territory during a leave of absence. Successfully managed the team of 13 individuals during multiple employee transitions ensuring proper account coverage and minimal customer disruptions. - Worked on a department closure impacting 24 customer service positions and liquidating over 1.2 million in inventory. Guiding a project team of 6 CSP’s through various inventory sales, pricing, and shipping guidelines. Developed order entry processes to efficiently deplete inventory from 13 warehouses nationwide. Provided daily updates on behalf of customer service to various levels of Senior Leadership.

Office Team a division of Robert Half is a leading global provider of highly skilled administrative professionals on a temporary and temporary-to-full-time basis. At OfficeTeam, we take time to understand the unique needs and office cultures of the businesses we serve. Then, we carefully select professionals with skills, work styles and career goals that best align with those organizations.ExperienceOfficeTeam is the world’s leading staffing service specializing in the placement of highly skilled office and administrative support professionals, ranging from executive and administrative assistants to receptionists and customer service representatives. OfficeTeam serves businesses and job seekers from more than 300 locations worldwide.Our parent company, Robert Half, once again was included on FORTUNE® magazine's list of "World's Most Admired Companies" (March 18, 2013).