Megan Sharp Email & Phone Number

Sydney, Nsw, Au

Restaurant manager in a new 250+ seat restaurant in North Sydney within the Aura Precinct.Managing the entire floor team, daily shift plans and allocating sections.Recruiting and onboarding new employees and organising training sessions.Completeng end of day reports, cash-ups, timesheets, as well as weekly rosters.Hosting and organising the floor plan on Sevenrooms.Organising the POS system screen layouts, creating new buttons for items and creating employee pin codes.Ordering stock and linen weekly for the whole Aura precinct.Dealing with customer feedback and complaints during shift and problem solving.

Restaurant Supervisor in a new late-night cabaret restaurant.Leading a team and working closely with the restaurant manager.Floating between sections during service and supervising staff. Hosting and organising tables for service.Dealing with customer feedback and complaints.Daily reports, cash ups and managing timesheets.Managing floor staff and delegating tasks. Ensuring opening and closing checklists are complete to standard.Assisting with performers during the show and keeping with time management.

Head Waiter in a Hatted restaurant - managing a section and providing guests with outstanding service.Monitoring staff and assigning tasks during opening and closing shifts - signing checklists and ensuring everything has been completed to standard.Training new staff members - teaching steps of service and how to run a section smoothly, going over food and wine knowledge.Clearing and resetting tables in time for second seating and keeping good communication with hosts.Solving customer complaints and reporting to the general manager.Promoting special menu items to tables and up selling drinks.Monitoring/ordering stock.

Front of House supervisor in a busy fast paced environment - leading a team alongside the Restaurant manager, delegating tasks and training new staff members up to brand standard.Stocking and organising consumables.Customer care - greeting customers as they come into the restaurant and answering any questions about the menu and the wagamama brand.Hosting - managing walk-ins and bookings.Bar work - preparing drinks and desserts, opening and closing a bar.Cash handling and experience using a POS system.Training in fire safety, food health and safety, manual handling and food allergens.Ensuring the bar and restaurant areas were thoroughly cleaned at the end of each shift and checklists have been completed.

Opening and closing the restaurant and bar.Making drinks and serving customers at the bar, as well as taking food orders.Cash handling.Working as a section waitress in the seated restaurant area.Responsible for changing beer barrels, restocking the bar and wine cellar.Up-selling offers on drinks and menu specials.Working individually in a busy environment and engaging with customers.Developed knowledge on cocktails, spirits, wines and craft beers.

Working different roles such as bartending, waiting staff, team leading, wine staff, cloakroom staff etc at VIP events in London. This included weddings, private parties, award ceremonies and charity events.Setting up tables and bars at events.Serving drinks and canapés during receptions and then full courses during dinner. This included managing dietary requirements of guests.Managing a team of 10 people during food service.

Serving customers, operating a till and handling cash.Counting stock and restocking shelves.Food health and safety knowledge.

A Levels, Photography, English Language, History

A*-C

Gcses

A*-C in English, Maths and Science.