Oversee day to day operations of team accounts, handling all tracking and updatesDaily correspondence with carriers, drivers, customers, shippers and receiversVetting carriers on Carrier411Dispatching loadsUse of Freight Management Systems (FMS)Building new loads in FMSInputting new shippers and receivers in FMSBackup for all teams/accounts and accounting in officeMicrosoft Office / FMS

Served as US office team lead: managed meetings, held interviews, corresponded with the corporate office in CanadaManaged all my team accounts while always striving to increase load count and margin by building strong relationships and providing superior serviceSubmitted daily spot rates for accounts, posted loads on DAT and vetted carriers on Carrier411Built manual loads / accepted EDI loads in TEDSDispatched and tracked loads in TEDSSetup new customers and carriers in TEDSScheduled appointments and managed correspondence for all accounts via email and account portalsRequested and submitted lumper requests and PODsMicrosoft Office / TEDSWorked well in a team as well as a leader in a fast-paced, high-stress environment

Trained new track and trace membersAssisted in the overflow of the track and trace teamAccepted EDI loads and built manual loadsManaged all FedEx loadsScheduled appointments and handled correspondence for accounts via email and portalsMicrosoft Office / Revenova

Placed or removed liens from titlesProcessed repossessions, titles and renewalsProcessed and balancing paymentsUtilized the Trips system