Ensures customer satisfaction through effectively overseeing and coordinating a series of functions related to the full life cycle of the sampling process, to include sample collection, analyses and data reporting. Engages in inside sales activities related to communicating laboratory capabilities to current and potential clients.Maintains a high level of customer contact and gains a thorough understanding of client needs and acts as the liaison between the client and our laboratory staff teams; manages the logistics of client projects, ensuring client needs are met in a timely and cost effective manner.Maintains client files; manages the financial and business aspects of assigned projects; reviews analytical reports for completeness and accuracy prior to releasing to the client; drafts reports and other documentation and distributes as necessary; creates and communicates price quotes for and to clients.

Safety planning and oversight responsibilities for operations of reactor units;Maintained and troubleshot reactors and related equipment pumps;Developed and maintained operation manuals for reactor units;Recommended modifications and equipment changes to improve operations; Analyzed experimental data to made recommendations for further experiments.

Preformed numerous laboratory techniques including bomb colorimetry; Karl Fischer titration; Differential scanning calorimetry for compatibility; TOC analysis; COD analysis; cyanide distillation; sulfide distillation; flash point testing; Ion Chromatography; viscosity testing; X-ray fluorescent analysis; surface area analysis; prepare solutions. Maintained detailed log, maintenance and calibration notebooks. Documented and tracked analytical results in a laboratory information management system (LIMS). Hazardous Waste operations, and emergency response or HAZWOPER trained.

Assisted with loan closings. Prepared closing documents. Worked with loan officers, borrowers and other departments through out refinance process.