• Responsible for the sustainability, delivery and maturity of the Office 365 suite of applications and other productivity tools used to enhance customer experience and engagement• Accountable for enterprise data that is highly available and stable, including the ingress and egress of data in all enterprise databases and the confidentiality, integrity and availability of data to and from the enterprise systems• Managed and tracked backlogs and roadmaps for the DBA, Enterprise Scheduler, Operations Support, SQL developer, User Experience, Desktop Imaging and Audio Visual technology teams • Established roles, priorities, work intake and tracking, and cross training programs for the teams• Architected the data masking database refresh process, lead team design sessions, scheduled the project work for the team• Lead a SharePoint Intranet rollout including working with the vendor on requirements, implementation, and training and user acceptance. Increased SharePoint usage by 431%• Stay current with security and regulatory requirements, working continuously with Microsoft and various vendors. Ensured the implementation of best practice and security initiatives like DUO, SSO for SharePoint• Partnered with the I.T. Portfolio Manager on developing and presenting team collaboration strategy and values-based workshops• Ensured leadership and I.T. Portfolio work resourcing and planning needs are met

• Promoted to Application Dev Manager after successfully filling in as interim manager for 9 months. • Managed a team of Salesforce, SQL and .NET developers • Followed an agile methodology work approach, increased our velocity by 30% • Improved application availability and reliability by implementing automated processes and standardizing code • Coached team members on work planning, estimation, scheduling, team collaboration, defining clear expectations and tracking deliverables• Developed resource scheduling and work priorities using project SDLC methodologies, improved on-time delivery metrics• Worked closely with other departments to gather business requirements in order to deliver application solutions for their needs• Ensured internal and external customer satisfaction through continuous interaction • Developed skills matrix and resource cross training plans• Established yearly team goals based on Information Technology initiatives • Successfully organized and executed a resource outsource transition plan• Architected and participated in the development of an integration process to move data from SQL to Salesforce and back to SQL using T-SQL, stored procedures and automated job scheduling

• Promoted to Lead Developer from Sr. Technical Consultant for successfully leading the team through various projects and acting as scrum master for 2 years• Lead data conversion effort for large scale enterprise system migration• Built ETL processes from multiple sources of legacy systems• Analyzed data, collected and documented business requirements and technical specifications, ensured data quality, communicated regularly to project management, and worked closely with users and testers to certify data integrity • Performed back-end maintenance of data using T-SQL scripting, and stored procedures• Built ETLs using Datastage and SSIS for an enterprise data warehouse• Developer for Sitecore website content management upgrade, designing and building all database backup and restore automated processes• Built various external data feeds and integration processes• Defined development and data standards, established best practice criteria• Lead and participated in a project extracting and updating claims data for utilization management improvements

Consulting services. SQL development; data conversions.