- Handling inbound and outbound calls.- Collecting outstanding amounts telephonically through proper payment arrangements.- Assisting customers by preventing failed debit orders, if due to bank account details that needs to be corrected or updated.- Timeously follow up on all broken arrangements.- Resolving customers complaints.- To ensure that daily call target and talk time is obtained.- Administrative requirements is updated daily.- Performing quality and security checks.- Assisting customers with invoice queries.- offer customers client service.- Ability to multitask.

- Provides excellent customer service.- Effectively assisting with customer queries.- Demonstrates a professional and friendly tone.- Offering a solution based approach to all customers.- Adhering to scheduled shifts.

- Outbound sales consultant.- Selling new lines to existing contract customers.- Upgrading of cellphones or laptops.