•Act as a business partner with managers and supervisors to communicate policies, procedures, programs and laws for assigned company region.•Develop an employee-oriented Company culture that emphasizes quality, continuous improvement and high performance by actively engaging in coaching and counseling with managers and employees. •Serves as a resource to employees who have problems affecting their performance or employment, offering advice, counsel, and outside Resources as appropriate•Full-cycle recruiting efforts, to include processing of staffing requisitions, assisting with the development of recruiting plans, posting of positions on job boards, review of resumes/applications, scheduling and coordination of interviews, conducting interviews, evaluate applicants for overall job fit, and ensure effective on-boarding of new employees.•Support the administration of all benefits programs, including but not limited to, health, dental, vision, life, disability and retirements plans. Respond to employee inquiries regarding general benefits inquiries. •Maintains records for all site employee information such as personnel actions, personnel data, compensation, benefits, tax data, attendance, performance review and termination date and reason •Support administration of all FMLA, medical and personal leave related documentation.•Support workers compensation administration including documentation, incident review and prevention. •Participate in the annual salary and performance review process through understanding evaluation criteria and advising managers in the proper manner for completion to provide a meaningful evaluation for an employee.•Assist with the continued development of the performance review program to ensure effectiveness, compliance, and equity within the organization.•Respond to inquiries regarding policies, procedures, and programs.•Manage exit process including exit interviews, documentation, and reporting procedures.

•Manage the full recruiting life cycle including sourcing, screening, interviewing, candidate selection, and offers for entry-level to experienced positions.•Design and implement proactive recruitment strategies and leverage multiple recruiting sources/techniques to find top candidates.•Work directly with hiring managers and HR Business Partners to ensure seamless execution of recruitment, selection, interviewing, and on-boarding practices.•Provide best-in-class candidate and hiring manager experience through consistent communication, relationship building, and execution of the recruitment process.•Ensure all recruitment and hiring practices are in accordance with federal and state employment law ensuring fair employment practices•Select and qualify candidates based upon skill, cultural, and motivational fit, utilizing behavioral based approach and screening criteria•Promotes Maui Jim’s brand by developing relationships at the high school and college levels, attending job fairs, community chambers and other community network events to attract top talent.•Manage Onboarding process, including supports new hires through the orientation period, works with leaders to implement effective onboarding approaches.

• Assume same position as Customer Service Representative, but communicating through chat, email, and social media platforms.• Added responsibilities include strategizing new ways to handle and interact with customer base on all social media channels through Twitter, Facebook, and Instagram.• Monitor, publish, and respond to consumer reviews through TurnTo platform.• Coordinate with marketing department to share feedback on scheduled social media postings.• Filter on Pixlee platform for potential customer photos that marketing can utilize in their marketing campaigns and website. Reach out to consumers for request approval of these photos.

• Translated onboarding training videos in 5 languages and added captions to their videos using Camtasia. • Created monthly newsletters for ‘Role Model’ training.• Assisted in creating Kula playlists for different training subjects. • Assisted the training and development team with any tasks needed daily.

• Receive incoming customer service calls to respond to customer's requests and questions in a timely and efficient way.• Use and knowledge of company resources to execute correct information to ensure a positive outcome for both the customer and company.• Keep metrics above company standards consistently.• Projects including Amazon orders, returns, and back-order communication spreadsheet.

Reputation for putting guests at ease, having a composed control over large parties, and consistently guiding guests to trust my service, relax and just enjoy. Excels in a high volume and fast paced restaurant environment. Absolutely dedicated to providing a positive and memorable experience for all guests.

Assisted the Head of Marketing and Events and the Head of Distribution. Entered events for the upcoming months into the system. Worked alongside staff to help plan and work monthly events.