Managed patient support, instructional guidance, patient on-boarding and customer service. Collaborated with sales, delivery and service teams to manage seamless client experiences for medical device in Urology. Consulted with teams on established best practices and process improvements. Record performance in achieving company targets. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Communicated progress of monthly initiatives to internal team members. Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives. Increased profits through providing excellent customer service and order fulfillment.

Oversaw and managed daily operations ensuring that client information was kept confidential and HIPAA regulations followed. Ensured that the office was clean and organized, equipment safely functioning. Maintained inventory and ordered supplies as needed. Handled client complaints and addressed issues in a professional and timely manner, by providing excellent customer service. Developed and maintained positive relationships with clients, staff, and vendors. Executed HR responsibilities - hired, investigated and verified LMT licensing, trained, and supervised providers. Preformed schedule management of employees. Created and implemented office policies and procedures to improve efficiency and productivity. Collaborated with the Owner and other providers to ensure a high standard of client care. Used G-suite to balance and manage all transactions. Provided payroll summaries to staff routinely. Conducted marketing and social media promotions, and crafted monthly newsletters.

Assisted in the coordination and management of sales activities for multiple regions. Provided full life cycle support to sales teams. Coordinated and managed sales teams across different regions to ensure consistent performance and achievement of sales goals. Managed and maintained customer database and ensured accurate and up-to-date information. Collaborated with finance, legal, customer service, scheduling and other departments to execute sales contracts and ensure compliance. Utilized and maintained sales database to facilitate and process daily transactional sales activities. Managed cost center inquiries through collaboration and teamwork. Conducted daily audits of sales database, approvals, ARPU and documentation. Utilized CRM systems Salesforce.com and NetSuite.

Provided policy, procedure, business strategies, and process improvements for owner; preformed all administrative and customer service functions of daily operations. • Administered scheduling, file management, service time audits, meeting coordination. • Exceeded goals for contractual enrollment and increased retention sales and retail products while succeeding in customer expectations and satisfaction.• Coordinated daily operations (opening/closing) and facility readiness, attended meetings and training. • Provided exceptional customer service; data entry for scheduling, guests check in and out, observed client privacy and confidentiality• Managed vendor outreach and purchasing activities for retail products.• Managed policy, procedure and all reporting functions for accuracy and documentation. • Created new Motor-Vehicle-Accident program providing for new company revenue. Conducted research of HIPAA laws and NPI numbers, proposed pricing, compensation structure, and implemented program. Created handbook.

Front desk reception with sales and management responsibilities. • Promoted to Junior Clinic Administrator within 1st six months of initial employment. • Top sales team contributor, exceeding goals and leading group into the top regional sales.• Managed all auto insurance claims through 3rd party biller, acted as liaison between all parties.• Provided outstanding customer service and top selling skills resulting in repeat and new clients • Phone reception, appointment management, facility cleanliness, and contract management. • Help Licensed Massage Therapists (LMT’s) gain clientele by recognizing individual skills and assets.