Megan Wright Email & Phone Number

West Sacramento, Ca

Analyst within the CalPERS Customer Contact Center as the first point of contact for CalPERS customers, providing customer services and education by phone and correspondence concerning retirement and health benefits, applying the Public Employees’ Retirement Law (PERL), Public Employees’ Medical and Hospital Care Act (PEMHCA), applicable regulations, new legislation, and policy initiatives.

Folsom, California And Fort Worth, Texas

Certified Barista Trainer who provides feedback and training to staff. Analyze scheduling for 22 baristas and shift managers to ensure sufficient coverage. Recommend alternatives to management. Prepare weekly employee tip pay-out to ensure appropriate distribution of tips. Oversee preparation and implementation of seasonal marketing transitions. Analyze and evaluate daily cash and safe balances and compile in daily sales summary report to management. Provide detailed information and direction to the general public to assist them in properly submitting an order. Provide customer service to the public by answering questions, resolving complaints, and following up for satisfaction rate. Update and maintain inventory database. Research and develop continuous system improvement and train new staff in inventory databases. Expertly prepare and coordinate customer orders. Selected by management to represent company at off- site events and recognized by upper management for exemplary job performance. Recognized by fellow partners and management as Partner of the Quarter (December 2016) for dedication to customer service, exemplary attitude, and industrious nature.

Citrus Heights, California

Functioned as a fundraiser program expert. Researched and analyzed fundraising methodologies and made recommendations to management. Entered budget data and worked with budgets office to analyze effectiveness of fundraiser. Maintained contacts database, wrote and implemented business rules and procedures for use of database. Provided customer service to a multi-line phone system and responded to public inquiry both verbally and in writing. Recorded minutes for committee meetings and work groups and maintained sensitive information in membership files. Organized and managed over 40 seasonal volunteers. Analyzed and updated supplies inventory.

Bachelor'S Degree, Public Policy, Media And Communications Concentration

ASB Vice President Cum laude

Associate'S Degree, General Studies

Activities and Societies: Phi Theta Kappa