Megan Bates Email & Phone Number

Columbus, Ohio Area

➢ As the onsite representative to the largest client, NetJets, main purpose of role is to build and maintain strong trusting relationships with NetJets employees, travelers, and Owner base.➢ Assist customers with travel inquiries on a daily basis while abiding by the Service Level Agreement.➢ Work hand-in-hand with a team of reservation specialists to ensure each client’s needs are met.➢ Research and resolve service issues, reconcile monthly invoices, and maintain company database… Show more ➢ As the onsite representative to the largest client, NetJets, main purpose of role is to build and maintain strong trusting relationships with NetJets employees, travelers, and Owner base.➢ Assist customers with travel inquiries on a daily basis while abiding by the Service Level Agreement.➢ Work hand-in-hand with a team of reservation specialists to ensure each client’s needs are met.➢ Research and resolve service issues, reconcile monthly invoices, and maintain company database in accordance with contractual SOW.➢ Provide input, author, and update company policies and procedures meant to drive efficiency for EmpireCLS and their clients. Show less

Columbus, Ohio Area

➢ Responsible for all payroll related functions for bargaining and non-bargaining company employees.➢ Processed payroll, taxation forms, health & wellness benefits costs, in addition to maintaining employee database, payroll questions, and completing any other necessary tasks at the discretion of the departmental Vice President.➢ Maintained knowledge of union contracts and subsequent tax & payroll ramifications; expertise in ever-changing overtime opportunities for pilots and flight… Show more ➢ Responsible for all payroll related functions for bargaining and non-bargaining company employees.➢ Processed payroll, taxation forms, health & wellness benefits costs, in addition to maintaining employee database, payroll questions, and completing any other necessary tasks at the discretion of the departmental Vice President.➢ Maintained knowledge of union contracts and subsequent tax & payroll ramifications; expertise in ever-changing overtime opportunities for pilots and flight attendants.➢ Customer service driven attitude and motivation to work, research, and learn independently. Show less

Columbus, Ohio Area

➢ Built and revised nursing schedule for multiple hospitals, required independent judgment for forecast staffing needs to avoid emergencies and provide appropriate care for patient admissions.➢ Developed orientation schedules and content; served as a resource for employee inquiries regarding payroll, scheduling, and LOA.➢ Served as liaison for benefit vendors and administration; created, maintained, and distributed various legal documents aimed at maintaining eligibility.

Columbus, Ohio Area

Columbus, Ohio Area

➢ Responsible for arranging the creation of new and revised travel arrangements for high-net-worth Owners; ensuring a seamless and luxurious travel experience from end to end.➢ Scheduled flights via proprietary software, worked closely with other flight operation departments to ensure flight feasibility and arranged any ancillary logistics for the owner as needed; catering, ground transportation, hotel accommodations, etc. ➢ Built, maintained, and developed strong relationships with… Show more ➢ Responsible for arranging the creation of new and revised travel arrangements for high-net-worth Owners; ensuring a seamless and luxurious travel experience from end to end.➢ Scheduled flights via proprietary software, worked closely with other flight operation departments to ensure flight feasibility and arranged any ancillary logistics for the owner as needed; catering, ground transportation, hotel accommodations, etc. ➢ Built, maintained, and developed strong relationships with Owners and their Executive Assistants to ensure successful travel.➢ Served as main point-of-contact for Owner; kept Owner, EAs, and guests apprised of any changes to scheduled flights, including weather or maintenance delays. ➢ Worked with flight crews and maintenance personnel to keep apprised of any details altering the flight plan and kept Owners informed of any changes to their flight or other travel-related logistics.➢ Maintained a positive and professional attitude with an upbeat personality always while working with a demanding Owner base. Show less