Megan Baxter Email and Phone Number

Lead end-to-end revenue cycle operations, ensuring seamless billing, claims processing, and collections for improved financial performance.Analyze and optimize revenue cycle workflows to enhance efficiency and reduce claim denials.Collaborate with cross-functional teams to implement best practices, streamlining processes while maintaining compliance with industry regulations.Utilize data-driven insights to monitor key performance metrics, driving actionable improvements in cash flow and revenue collection.Foster a culture of continuous improvement by training and developing staff, ensuring a high-performing, motivated team.Prioritize employee engagement, implementing strategies that enhance job satisfaction and promote retention, resulting in a more cohesive and motivated workforce.Advocate for a supportive, inclusive work environment where employee value and care are paramount, contributing to long-term retention and team success.Partner with leadership to implement strategic initiatives that enhance patient satisfaction and financial outcomes.

In my role as Employee Experience Manager, my dedication extends beyond enhancing the employee journey and embedding Diversity, Equity, and Inclusion (DEI) principles into our organization's culture. I am passionately committed to transforming supervisors and middle managers into robust and vulnerable people leaders through targeted training and development initiatives. Collaborating closely with operations leaders and corporate stakeholders, I ensure that employee experience strategies align seamlessly with our core values and objectives, thereby fostering an environment of inclusivity, environmental consciousness, and continuous improvement.I implemented the "Buddy" new hire onboarding program, focusing on seamless integration, adherence to guidelines, and the infusion of DEI principles to make every individual feel valued from the start. This initiative is complemented by my passion for conducting personalized support sessions for new hires, regular check-ins, and promptly addressing concerns, all aimed at cultivating a welcoming and inclusive atmosphere.One of my core initiatives involves the development and execution of comprehensive training programs for supervisors and middle managers, designed to enhance their leadership skills while fostering a culture of vulnerability and strength. These programs are carefully crafted to empower leaders to be more empathetic, open, and effective in managing diverse teams.My analytical skills in engagement metrics reporting empower me to provide senior leadership with actionable insights and recommendations, leading to tangible improvements in employee retention rates, satisfaction scores, and organizational success. Committed to excellence, inclusion, and the personal and professional growth of every team member, I am dedicated to leveraging the full scope of the employee experience journey to build a workplace that is not only productive but also a reflection of our diverse and vibrant society.

In a multifaceted tenure at Procare HR, I transitioned through roles that culminated in significant contributions as an Employee Experience and Training Manager, alongside impactful achievements in Account Management and leading the Employee Resource Team.Starting with the Account Manager position, I spearheaded system improvements and payroll process optimizations, achieving exemplary processing times and accuracy rates that led to an impressive 95% client satisfaction rate. Evolving into the Employee Experience and Training Manager role, I specialized in the delivery of high-quality technical training and onboarding, focusing on platforms such as UKG HRIS, Salesforce, Inovalon, and UKG Scheduling. My expertise in identifying learning needs and skill gaps allowed me to tailor training programs that engaged and developed both internal employees and external clients, fostering an environment of continuous improvement and development.As the culmination of my journey, I took on the leadership of the Employee Resource Team, establishing and managing a 7-person call center that significantly enhanced service delivery to around 13,000 worksite employees by driving the Employee Helpline's live answer rate from 20% to 75% within just four months and ensuring excellence in call response times, I led our team to deliver unparalleledsupport and service.Throughout my progressive roles at Procare HR, my overarching goal has been to elevate the employee and client experience, championing continuous improvement, and mentoring team members to ensure our organization's success and operational efficiency.Through hiring, training, coaching, and leading call center representatives, I ensure a high level of support and service for our customers. With a commitment to ongoing improvement and excellence, I take pride in developing and mentoring team members, fostering a positive and productive work environment, and ensuring that all staff members achieve desired service levels.

Roles Held:Benefits Expert (Oct 2013 - Sep 2016): Specialized in navigating complex insurance claims related to Physical, Speech Language, and Occupational Therapies. Provided financial counseling and managed prior authorizations and billing processes for various medical procedures.Supervisor of Admitting (Sep 2016 - Sep 2017): Managed a diverse team across multiple hospital areas, enhancing registration workflows and scheduling for a 24/7 operation. Co-supervised daily activities and strategic improvements in patient admissions.Business Services Supervisor (Sep 2017 - Aug 2019): Led business support operations at Allina Health Uptown and Isles Clinics, dramatically improving patient service metrics from the 17th percentile to the 95th percentile in staff courtesy and respect through effective team leadership and process optimization.Key Achievements:Elevated patient experience by implementing strategic team-building exercises and conflict resolution techniques, centering on operational efficiency and customer service excellence.Developed and executed training programs in areas including Leadership Development, Technical Training, and Diversity, Equality, and Inclusion (DEI), significantly enhancing employee engagement and professional growth.Streamlined operational processes by integrating innovative management practices and real-time data analytics, leading to improved service delivery and operational cost reduction.Skills:Strong leadership in Project Management, People Management, and Relationship Building.Expertise in Customer Relationship Management (CRM), Employee Learning & Development, and Instructional Design.Proficient in Analytical Skills, Communication, and Team Leadership, with a robust ability to assess team and patient needs effectively.

Leadership & ManagementDirected daily operations of the clinic, ensuring a professional environment and efficient service delivery to members and guests.Collaborated with the Franchise Owner to set strategic goals for membership and retail sales; successfully met or exceeded these targets through effective team management and sales initiatives.Managed all aspects of human resources for sales and therapy staff, including recruitment, training, performance evaluation, disciplinary actions, and termination.Sales & Customer ServiceLed a team of sales associates and massage therapists, implementing training programs to enhance sales performance and service quality.Fostered excellent customer relations by overseeing appointment scheduling, member/guest reception, and membership sales.Operational ResponsibilitiesDeveloped and maintained staff schedules to optimize clinic productivity and customer satisfaction.Handled key administrative functions, including sales reporting, payroll processing, bank deposits, inventory management, and supply ordering.

Key Responsibilities:Conduct comprehensive financial consultations with patients regarding the planning of elective reproductive medicine and infertility treatments.Efficiently secure necessary medical and surgical services by managing prior authorization processes across departments, including Reproductive Medicine and Ear, Nose, and Throat (ENT).Administer site-specific financial assistance programs and maintain accurate databases to support patient financing options.Guide patients through the complexities of health insurance benefits to optimize their coverage and understanding.Oversee fee collection and financial management for medical services ensuring compliance with healthcare standards.Operational Management:Coordinate surgical and procedural scheduling for ENT surgeons and manage comprehensive surgeon calendars to enhance departmental efficiencies.Lead the Lions Children’s Hearing Center's pediatric cochlear implant program and support the University of Minnesota’s adult cochlear implant schedule.Perform public speaking engagements at Lions events, promoting program initiatives and building community relationships.Administrative Duties:Maintain rigorous HIPAA compliance to ensure the highest standards of patient privacy and data protection.Handle patient appointment scheduling, including both new and returning visits, while adhering to specific physician protocols and coordinating with external medical facilities.Develop and implement new scheduling procedures in collaboration with physicians to streamline patient interactions and enhance administrative workflows.Train new employees on professional protocols and patient care coordination, reinforcing a high standard of service and operational excellence.

Directing patient care, medication administration, appointment scheduling. Patient advocate at all medical appointments. Driving. Cooking. Maintaining state licensing standards.

Answering telephones, scheduling appointments, member services, operations, retail sales, opening and end of day reconciliation of books.

Managing all spa employees. Scheduling guests for all appointments while maintaining a superior level of customer service. Facilities scheduling, inventory management, retail sales, accounting, opening and end of day reconciliation of books, banking, making daily deposits and draws as needed.Specializing in craniosacral therapy, myofacial release, deep tissue, Swedish, prenatal massage, extremely knowledgeable in essential oils and blending techniques.