Megan Bealin Email & Phone Number

Newbridge, County Kildare, Ie

Answering inbound customer queries via email or telephone.Processing orders and Returns and issuing Refunds.Monitoring the invoice process.Maintaining high levels of Customer Service and satisfaction.Adhering to all company guidelines regarding customer interactions.Performing daily administrative tasks such as scheduling meetings, writing multiple reports, inputting data on Excel.Maintaining and updating Life Pharmacy Database.

South Dublin, County Dublin, Ireland

• Regularly achieving and exceeding sales targets set out by the management team with a focus on KPIs. • Provide security and compliance support via multiple customer engagement channels, including voice, webchat, email and SMS.• Providing exceptional customer experiences at every customer touchpoint. • Utilizing Sysnet Technology – assisting and managing customer profiles to determine their security and compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.• Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.

Newbridge, Kildare, Ireland

• Processing various financial transactions for clients such as lodgements and withdrawals, cashing cheque and utility bills. • Actively meeting with clients and guiding them through their transactions ensure that the receive only the highest level of customer service. • Answering questions and queries over the telephone guiding customers to the relevant services. • Assisting management with the opening and closing of the bank on a day to day basis. • End of day cash counting and lodgement reconciliation.• Preforming security checks on all cash received and remaining vigilant of suspicious transactions and alerting management to any potentially fraudulent activity .• Completing all necessary paperwork in an efficient manor to ensure.• Engaged in cross selling of bank products such as credit cards/loans, currency exchange etc providing them with information required and guiding them through the process’.• Maintaining the highest level of customer confidence by ensuring that all information is kept in the strictest confidence.

Newbridge, County Kildare, Ireland

• Providing excellent customer service daily to create brand loyalty to the Clarks Shoes brand.• Advising customers on applicable special promotions to ensure that the customer would receive the best value.• Regularly achieving and exceeding sales targets set out by the management team with a focus on KPIs. • Upselling Clarks brand products to increase margin and increase basket size per transaction. • Assist customer with sizing of shoes ensuring the customer has the correct fit for themselves and their families.• Ongoing merchandising of products highlighting special promotions and sales and maintaining the shop floor. • Processing purchases and returns using the stores POS system.• Ensuring that all customer complaints were resolved in an efficient and in a timely manner using the highest level of professionalism, reporting directly to store management team when required. • Preforming regular stock checks on key products and reporting to management for product re-order.• Assisted with opening and closing of the store with the management team counting cash and completing required store documentation.

Newbridge, County Kildare, Ireland

• Assisting customers with their purchases during the busy Christmas period.• Achieving daily KPI targets set out by management.• Assisting management with opening and closing of the store, filling out end of day paperwork, KPI reports and recovery of the shop floor.• Handling complaints and queries from customers resolving them in a timely manner.• Preparation of customer special orders which arrived via telephone or instore email.• Assisted in “Midnight Launch Events” in store to build brand to the store.