• Created and maintained all client-facing software and app documentation, including the customer online help system, user manuals, how-to guides, and release notes• Updated internal documentation and templates• Crafted client newsletters and marketing newsletters; drafted and launched weekly client FAQ emails• Wrote and edited web content • Edited training material, videos, and contracts• Automated backup and publishing of documentation• Proofread marketing pieces and… Show more • Created and maintained all client-facing software and app documentation, including the customer online help system, user manuals, how-to guides, and release notes• Updated internal documentation and templates• Crafted client newsletters and marketing newsletters; drafted and launched weekly client FAQ emails• Wrote and edited web content • Edited training material, videos, and contracts• Automated backup and publishing of documentation• Proofread marketing pieces and client communications Show less

• Performed materials requirement planning for leading horticulture company using ERP software• Audited freight invoices and assigned cost allocations for Accounts Payable• Developed and revised purchasing procedure documentation and bills of materials• Prepared annual materials budget and research cost-effective solutions• Proofread international business communications