Primary responsibilities involved the facilitation of daily administrative operations of the Dean’s office. Initial point of contact for Students, Faculty, and Staff, and oversaw work study assistants. Assisted in management of the Dean’s calendar, maintained proper office procedures and processes to ensure seamless workflow, editing and organizing documents, developed spreadsheets and reports based upon collected data. Multi-tasked and prioritized tasks during peak times of the year. Strong communication skills (written and oral) with the ability to interact with University leaders, faculty, staff, students, alumni, and donors with a professional demeanor and strong customer service skills.• Anticipated student needs, responded promptly and acknowledged all student concerns.• Oversaw 2 study assistants with various project tasks and daily operations of the office.• Assisted in administrative management of 22 degree programs and provided clerical support to 6 sub departments.• Prepares and manages a high volume of correspondence, reports and documents.• Planned and coordinated School events that supported student activities at Duncan Satellite Campus. • Streamlined effective operations, by coordinating meeting schedules and project developments with discretion and consideration to multiple deadlines.• Assisted with Payroll by collecting data based on faculty class loads and audited payroll forms using the university’s standardized pay rates• Managed and maintained calendars in Microsoft Outlook and Google drive for University events, student activities, and staff meetings.• Analyze and audits documents for accuracy and assess discrepancies.• Develops and disseminates departmental communications regarding Data collection for Annual University reports.• Ensures compliance with University policies and procedures.

Worked as the primary point of contact for incoming and outgoing guests of the hotel. Responsibilities included aiding in the facilitation of the daily operations of the hotel, while also handling guest reservations in person, over the phone, and using the hotel’s database management system. • Check in and Check out hotel guests throughout the shift• Track and assess guest complaints for customer satisfaction• Collect and report all data to incoming associates for connecting shifts• Maintain cleanliness of workstation • Fulfill various guest requests in a timely manner• Maintain hotel operations following company policy and procedure

Fast paced work environment that required strong time management skills. Responsibilities included, but were not limited to: aiding in the daily operations, audit of all hotel bookings using OPERA and ACSC databases, maintaining guest records following casino and hotel policy and procedures, scheduling, answering phones, and provide customer excellent service to all guests. Nominated as the employee of the quarter at the hotel and nominated at the regional level as employee of the quarter in 2018.• Oversaw guest registration and other clerical duties with a focus in quality and courtesy.• Anticipated high priority needs involving guest requests and promptly assess them.• Trained new employees.• Provided administrative and clerical support during peak seasons.• Monitored cleanliness, sanitation, and organization of designated work areas.• Conferred with administration on daily hotel operations and coordinate various plans of action.• Maintained calendar of all scheduled hotel and casino events.• Filed guest portfolios and reports following company policies and procedures.• Troubleshot billing concerns for concerned guest.