I have been caring for my son who was born prematurely. We spent many months in the NICU, but he is now thriving. I am excited to return to the workforce.

• Oversee the entire Front Office operation to maintain high Hilton and management company standards• Evaluate levels of Guest satisfaction with a focus on continuous improvement• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities• Set and implement departmental objectives, work schedules, policies, and procedures• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork• Ensure Team Members have current knowledge of hotel products and services as well are fully trained on the usage of front desk and reservation systems• Maintain good communication and working relationships with all hotel departments• Monitor staffing levels to meet cover business demands• Manage staff performance issues in compliance with company policies and procedures• Recruit, manage, train and develop the Front Office team• Consistently participate in training updates to ensure proper usage of front of house equipment and property management systems

• Negotiated with a variety of different clients within the Association and Social Markets to secure room blocks, event space and catering needs at the hotel. •Conducted hotel tours and entertained potential clients in anticipation of earning new and repeat business • Corresponded with potential customers providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters and follow up letters • Maintained accurate and up to date records of all sales inquiries, proposals and client transactions. • Assisted with hotel marketing projects. • Participated as a key team member in the conversion of property from Holiday Inn to DoubleTree by Hilton.

• Contracted with clients within the Corporate, Association, Government and Social Markets (from brides and Motor Coach Tours to corporate pharmaceutical companies and professional NBA teams) to secure room blocks and event space at the hotel. • Worked directly with Director of Catering and operations team to relay accurate information to create successful programs • Reviewed results of all activities completed daily with the Director of Sales • Assisted the Director of Sales in the research and development of annual business and marketing plans • Responsible for attaining monthly and quarterly financial goals. Made over 100% of 2016 3rd quarter group sales goal.

• Provided event-planning support for two Event Sales Managers (detailing event orders, acquiring client billing information/deposits, monitoring guest room blocks, other client correspondence via phone and e-mail). • Coordinated and managed all internal Grand Hyatt Denver Meetings, Events, Sales Tours and catering food tastings • Maintained office supplies for a team of 15. Utilized purchasing software to order supplies while adhering to department and hotel budget • Liaison between Event Managers and Finance Team (made sure all catering and convention events were up to date with payments both pre and post event) • Assisted in training new associates in the department• Member of the 2014 Team of the Year

• Responsible for servicing conventions from 10 attendees up to 500 attendees • Planned and executed all group events, including assistance with menu and wine selection, decor, entertainment, audio visual and recreational activities - Conducted site planning visits with clients and their planning teams • Created external communications to include contract addendums, introductory letters, appropriate property information, contracts, proposals, and tentative schedule of events • Met revenue goals by up selling catering business • Created group resumes and banquet event orders outlining all group details in a thorough and timely manner • Acted as a liaison between hotel and client to ensure all details of each program are planned, communicated and executed successfully • Ensured food & beverage minimums as well as guest room block minimums are met or exceeded per group contract • Responsible for receiving rooming lists, monitoring reservations and group room pickup. Adjusting group blocks as necessary for forecasting based on developing group trends • Oversaw contracted group room blocks and notified clients of cutoff dates and attrition • Communicated last minute changes of all events to hotel staff and ensured operational success • In 2008/2009 Received Perfect "5" Maritz Client Surveys for Overall Satisfaction & Satisfaction with CSM / Planning Phase • Received Manager of the Month award for August 2010 - In 2011, increased catering revenues by $141,934 and guest room revenues by $567,993 • In 2011, 100% of conventions reported either a problem free meeting or we exceeded their expectations

• Responsible for selling and servicing corporate meetings for 199 persons and below and social events for 149 persons and below • Maintained strong customer relationships with clients in a wide range of industries (law firms to mining and oil companies to brides-to-be) • Used negotiating skills and creative selling abilities to close on business and negotiate contracts • Solicited new business to ensure financial goals are attained through telephone solicitation, outside sales calls, site inspections and written communication • Prepared correspondence to customers, internal booking reports and file maintenance • Participated in daily business review meeting and pre-convention meetings • Distributed Banquet Event Orders and Catering resumes to all appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling • Posted 123% quota performance for 2006, 105% quota performance for 2007 and 104% quota performance for 2008. • Assisted in the training of six catering managers and numerous administrative staff • Received "Outstanding Production Achievement Award" for 2006 - Received Manager of the Month award for May 2007 • Member of the 2007 Catering/Convention Services Team of the Year