Megan Lago Email & Phone Number

Las Vegas, Nv, Us

• Support the performance management process by providing general consultation, preparation of written warnings, performance improvement plans, coaching, key messaging and other related documents.• Research and respond to leaders and employee inquiries regarding complex leave of absence scenarios (ability to analyze FMLA and other state leave laws).• Oversee efforts to work with employees to support the medical accommodation process.• Partner with Learning & Development to enhance ER related training for managers/leaders and to provide key learning updates for HRBPs.• Ability to analyze and synthesize key insights gleaned from ER data and analytics.• Strong ability to build relationships and partnerships to help establish ER department presence.• Provide strategic HR business partnership to one or more business groups • Partner with the HR leadership team on planning and delivering HR solutions to the business• Create and support business outcomes with HR programs, initiatives and strategies leading to a market competitive advantage.• Measure effectiveness of HR strategy and programs to ensure business effectiveness. Leverage data to craft insights that focus intentional action.• Collaborate with HR partner teams in Talent Acquisition, Total Rewards, Learning and Development, and Internal Communications to develop solutions which attract, retain, and motivate world class talent.• Inspiring people leader providing focus through vision and prioritization, and elevating the team through coaching and development.• Build performance management capabilities by coaching leaders to effectively address performance issues and deliver effective feedback.• Deliver short-term solutions while also solving for long-term problems by addressing immediate challenges and underlying causes.• Leverage data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to further support business objectives.

Las Vegas, Nv, Us

Credit One Bank is dedicated to being a leader in the credit card lending industry by providing card members with value and excellent customer service. We are dedicated to providing a workplace that challenges employees to be their best, and an environment that supports opportunities for growth. Credit One is committed to delivering on our promises to both card members and employees.Director of Human Resources •Interface regularly with Executive Leadership to provide recommendations regarding company culture, retention, and employee recognition programs. •Oversee employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale, motivation, and engagement.•Assist staff in counseling, career development needs, and conflict management matters.•Manage and maintain the HR Policy and Employee Handbook. •Conduct employee investigations and follow through with recommendations for remediation. • Supervise the termination process of employment for both voluntary and involuntary terminations. •Partner with internal and external staff and legal counsel as needed on matters specific to Human Resources. •Direct the day to day activities of direct reports to provide support, feedback, guidance, and succession planning.

Las Vegas, Nv, Us

• Implemented Luceo Solutions Applicant Tracking System to develop key metrics, reduce time to fill goals and improve on-boarding with clear workflow process maps.• Proactively built candidate pipelines at all levels of the organization. • Participate in candidate sourcing methods that achieve quality levels while producing cost savings and contributing to profitability goals. • Re-designed and evaluated all job descriptions and job categories to effectively showcase true working expectations and requirements for each position.• Conducted a salary survey for the Las Vegas market to determine compensation guidelines for all positions.• Partnered with Marketing to create a brand image as an employer of choice on Glassdoor, Indeed, CareerBuilder and LinkedIn, increasing candidate sentiment.• Responsible for building strategic programs within recruitment function that include events strategy, employee referral program, diversity and inclusion initiatives, and employment branding opportunities• Implement processes and data analytics tools to create efficiencies, improve team performance and impact employee retention rates.• Manage and negotiate vendor relationships to create a standardized company rate resulting in a reduction of company annual spend.• Create engaging and positive applicant experiences throughout the recruiting, interviewing and hiring processes.• Re-evaluate, enhance and energize the new Employee Orientation program and presentation for a more interactive experience. • Create a interview question guide to synchronize the interview process. • Write, update and revise all department policy and procedure manuals, employee handbook and company documents. • Complete the daily duties of a Human Resources Generalist to include conducting exit interviews, employee relations, employee events, corrective action, benefit administration and payroll processing.

Us

• Facilitate a call center training program for 20-30 new hires. • Create and maintain daily and monthly Microsoft Excel spreadsheets and dashboards to track employee trend data for Collection Department Pay for Performance program. • Develop attendance guidelines. Monitor and set standards for department attendance and performance goals. • Oversee training of all management personnel to include coaching, performance evaluations, call monitoring and corrective action process• Coordinate and implement all training related to the collection department.• Publish and maintain all department training manuals, policies and procedures.• Provide Up-training sessions both individually and in group format in order to provide instruction and clarification of all newly disseminated or revised processes, procedures and purposes.• Implement monthly contests and events to increase motivation. Create internal programs to improve performance.