• Executed significant Regex to increase the system's efficiency by 50%; as a large number of input logs were not being analyzed.• Improved the system's efficiency by 30% through ordering the system.• Assisted senior SOC with analyzing and responding to security incidents.

• Developed Regex patterns for large input log events.• Played a pivotal role in creating a clear and compact software system to write Regex.• Learned the system in only 2 months, rather than the usual 3 months.• Created 2 documents to gain a better understanding of the system and interest in learning.

• Provided technical support to customers by email and ticketing.• Researched, identified and troubleshooted solutions to resolve customer issues.• Followed standard procedures to resolve issues with the appropriate internal teams.• Achieved accurate customer feedback, set realistic expectations, and recorded all issues properly.