Megan Walker Email and Phone Number
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Driving organizational results through people leadership, change management and learning expertise.
American Express
View- Website:
- americanexpress.com
- Employees:
- 69113
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Director, Global Real EstateAmerican Express Mar 2023 - PresentGreater Phoenix AreaDirector of Real Estate, Relationship Lead for West U.S. Region
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Director Assistant / Chief Of StaffAmerican Express Nov 2016 - Mar 2023Phoenix, Arizona, United StatesServe as Chief of Staff to Senior Vice President of Technology / Global Network Services.
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Program Manager - Aet Change ManagementAmerican Express Nov 2015 - Nov 2016Phoenix, Arizona AreaPlanning, directing and coordinating large strategic change management projects and programs from initiation through to implementation. Lead cross-functional project and program teams and work with internal customers to determine and interpret project/program objectives into solutions. Responsible for managing project/program costs, resources, risk and issues to ensure that objectives are realized. Provide regular program status updates.
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Project Manager I - Service Engineering And TransformationAmerican Express Feb 2011 - Nov 2015Phoenix, Arizona AreaManager Assistant for the World Service Network Engineering & Optimization Team, with oversight for organizational communications, employee engagement, leadership presentations, headcount and budget.
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Manager, Instructional DesignAmerican Express Jun 2009 - Apr 2011
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Manager, Professional Practice Team, Internal Audit GroupAmerican Express Sep 2008 - Jun 2009Served the Internal Audit Group through Communication and Administrative Training support, creating standardized competencies for Auditors.
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ManagerOperational Risk Services American Express Sep 2007 - Sep 2008Managed and provided end-user support for 2,500 users of the compliance applications Risk Navigator and OpX; implemented and conducted quality and user acceptance testing to ensure seamless and transparent system upgrade integrations
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Learning & Development Consultant IvWells Fargo Jul 2004 - Sep 2007Provided project management and consultation for Sales & Service training curriculum Managed "Train-the-Trainer" program company-wide, resulting in 90% new-hire compliance -
Supervisor, Internet SalesWells Fargo Sep 2003 - Jul 2004Motivated and coached inbound phone team to achieve 22% increased sales, and 40% Quality improvement; Delivered Siebel sales training to Internet Department
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Manager, Billing Support ServicesUsaa Jul 2002 - Sep 2003Coached phone team to exceed established adherence and productivity goals Provided ad-hoc communication and team building support for department -
Employee Satisfaction/Communication LeaderAmerican Express Sep 1999 - Mar 2002Directed creation/ execution of Employee Satisfaction strategy (including communication strategy); successfully led leadership team through creation of 3-year strategic plan
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Team LeaderAmerican Express Nov 1998 - Sep 1999Implemented metrics to decrease handling time 23%; earned "distinguished" ESAT scores
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Team DeveloperAmerican Express Nov 1997 - Nov 1998Assisted in deployment of semi-autonomous teams within Fraud, and fully engaged in deployment within the Telephone Service Center by delivering all TEAM classes; this initiative resulted in dramatically increased employee satisfaction scores and increased productivity and quality from employees Provided coaching and development to Telephone Service Center Team Leaders, resulting in a more effective leadership team Provided customized interventions (including team development activities and facilitated discussions) to teams throughout the organization as needed, contributing to increased employee satisfaction scores in affected organizations
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Instructional DesignerAmerican Express Oct 1996 - Nov 1997
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Telephone Service Center InstructorAmerican Express Mar 1994 - Oct 1996
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Telephone RepresentativeAmerican Express Dec 1992 - Mar 1994
Megan Walker Skills
Megan Walker Education Details
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Ottawa UniversityOrganizational Change Management -
Arizona State UniversityCommunication
Frequently Asked Questions about Megan Walker
What company does Megan Walker work for?
Megan Walker works for American Express
What is Megan Walker's role at the current company?
Megan Walker's current role is Director, Global Real Estate.
What is Megan Walker's email address?
Megan Walker's email address is me****@****exp.com
What is Megan Walker's direct phone number?
Megan Walker's direct phone number is 800-297*****
What schools did Megan Walker attend?
Megan Walker attended Ottawa University, Arizona State University.
What skills is Megan Walker known for?
Megan Walker has skills like Leadership, Project Management, Strategy, Vendor Management, Process Improvement, Program Management, Team Leadership, Business Process Improvement, Change Management, Team Building, Integration, Business Analysis.
Who are Megan Walker's colleagues?
Megan Walker's colleagues are Sheila Trova Dervich, Jalisa Sims, Sameer Ahuja, Bhawna Mehta, Grant Rogers, Luis Alberto Gonzalez Perez, Eugene Colbert.
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