Mentor, coach and develop team members to improve performance and job mastery.Provide real time management of resources; performance management and development; facilitating team meetings; escalation resolution and response.Maintains and build relationships with internal stakeholders to ensure coordination of support issues and excellent customer service Carry out and track applicable performance objectives and measures to support team members

Directed the coordination and completing of tasks for all process and/or systems related issues/changes affecting Wireless and Wireline Systems.Oversees the selection of candidates to be interviewed for testing role and conduct interviews to determine candidates suitability for the role.Supported the creation of production test cases and maintained on-going communication throughout the testing phases.Liaison with BSAs, project managers and other UAT teams to identify and resolve… Show more Directed the coordination and completing of tasks for all process and/or systems related issues/changes affecting Wireless and Wireline Systems.Oversees the selection of candidates to be interviewed for testing role and conduct interviews to determine candidates suitability for the role.Supported the creation of production test cases and maintained on-going communication throughout the testing phases.Liaison with BSAs, project managers and other UAT teams to identify and resolve project and system impacting issues during testing and pre/post deployment phases.Manages post-implementation issues that are specific to project changes.Provided stakeholders with accurate and timely communication through-out project Assess risk and create mitigation plans. Show less

Implementation of of procedural and policy changes to improve operational efficiency.Organized orientation and training of new staff members.Allocation of resources to ensure staff performance.Compiled sales presentations and financial spreadsheets.

Taught English Language, Literature and Communication Studies.