Megan G. Email & Phone Number

Houston, Texas, Us

Reconcile and balance all customer accounts and pipeline readings across multiple software platforms.Calculate monthly prices using market, consumption, and pipeline data. Invoice customers on calculated data.Implement, maintain and improve processes, while utilizing systems to ensure the timely and accurate completion of enrollment, billing, contracts, collections, remittance, tax, and/or fulfillment activities for customers Direct Energy Businesses Services across Canada. Maintain customer accounts, ledgers, contracts, amendments, and support business development staff.Ensure the timely and accurate completion of enrollment, billing, remittance, tax, and/or fulfillment activities for business to business natural gas customers across Canada. Communicate with vendors and business customers on accounts.Generate routine, KPIs, and ad hoc reports, using them to drive results and performance. Calculate monthly prices using market, consumption, and pipeline data. Develop and maintain billing databases and create and manage monthly invoices for all customers in the province of British Columbia.Track, investigate, and reconcile accounts payable, accounts receivable, and unapplied transactions including updating models and reports on the aging status of accounts. Reconcile bank statements against multiple software platformsComplete internal and external audits, fulfill requests for cost summary, usage, tax, and additional accounting reports and provide MS Access and SAP support to co-workers.

Columbus, Ga, Us

Note: My career with the American Red Cross spanned 10 years and included technical roles within IT Departments, leadership roles with Operations, and Quality Control accountability at an enterprise level. Unfortunately, my position was eliminated during a restructuring which resulted in some time off between employment.Please view all my roles listed to grasp the full scope of career growth. -- CASE INVESTIGATOR --Conducted investigations in 36 regional and one national database to resolve blood donor record discrepancies. Audit record analysis met timelines, and perform process verification of investigation files. Evaluate donor test results and determine infection risks to recipients. Investigate and locate donors that had donated in multiple regions, research and locate the donor and contact them regarding positive test results as follow up.Provide biomedical technical support at an off-site location to fellow staff members and customer service to hospitals and customers during the investigation process. Leveraged expertise and efficiencies to finish ahead of the required scheduled completion time by a few weeks.

Led initiatives to continuously improve all regulated department documentation (SOPS, Job Aids, and Training) to ensure they were current, accurate, and clear. Supervised team of 40+ to oversee manufacturing product investigations in a timely manner conducting weekly meetings. Extensive project management experience involving timelines and document control. Focused on creating staff awareness and improving cross department communications. Notable Accomplishments: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Created internal documents for document management system and re-wrote code and formatting for Microsoft Access Database serving 5 regions across 7 states. Change Control specialist responsible for maintaining all system documents, deploying the documents, and communicating with staff to ensure everyone was up to date and trained.Achieved a 99% closure rate through systematic monitoring of case investigation files and required documents.Instituted a process that all investigations not completed within 30 days would be resolved one on one. This resulted in 95% of investigations being complete in less than 30 days.Reduced large number of mismanaged products from 48 per year to 2 per year through education and coaching team members. This team effort resulted in receipt of the “Region of the Year” award for 2011.Received recognition award from Red Cross CEO for creating a unique PowerPoint presentation for his direct use. The presentation had a Justice League theme that resonated with audiences and helped deliver his core message. National award recipient award for designing one of four Quality-focused posters that were recreated and used nationwide to promote quality. The leadership team selected four posters out of 200 entries.

Recruited from IT Department to BioMedical Services Division.Reviewed records to ensure the compliance of manufacturing procedures to in-house specifications and government regulations. Made conscious decision to work on the manufacturing floor to ensure on-the-floor presence of Quality Assurance and improve relationship between QC, Management, and Staff.Conducted reviews of testing results and processes. Performed deviation/non-conformance investigations, identified root causes, took corrective actions, and conducted effectiveness checks. Created and implemented review change control documents and operations for all required changes within budgetary requirements. Trained personnel on regulated quality procedures and databases.Notable Accomplishments: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Facilitated basic statistics training classes with the Quality department after the company instituted statistical sampling. Taught staff to use quality tools in Excel to provide the correct statistical samples required by validations and procedures.Selected to approved change controls and work on change control, join project management teams, and partner with internal auditors and FDA auditors for inspections. Commended supporting multiple departments during the ice storm in 2008. Over 90% of staff could not leave their homes. Walked 1.5 miles to work to ensure computer systems were maintained and operations were still running.

End-user support for IT problems in a responsive and service oriented department that supported all operations across the enterprise. Setup, managed, and maintained IT-related equipment. Performed backup/restore jobs and ensured high level of completion success rate. Evaluated, recommended, and proposed alternative methods of information processing. Notable Accomplishments: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Supported local and wide area networks, hardware, Microsoft Office, active directory, and Windows Level 1 issues. Developed protocols and monitored performance levels of software and hardware. Achieved budgetary goals by re-using hardware parts to re-build functioning computers Appointed as Network Administrator, and with one peer, supported the functions of all local operations, and four off-site locations within Oklahoma and Texas. Learned to use, troubleshoot, and train others on multiple software systems.

Performed separation of blood products into transfusable and non-transfusable components. Ensured safety, quality, integrity, potency and purity of blood supply through procedural guidance. Notable Accomplishments: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Trained coworkers on regulated procedures and maintained compliance with Good Manufacturing Practices (GMP).

Fort Liberty, Nc, Us

Spent 2 tours of duty as a Medical Logistics Specialist in the Middle East. Worked with soldiers on personal development, provided supervision as sergeant, shift and squad leader. Performed receipt, storage, issue, packing and shipping, care, inspection, quality control, segregation, inventory control, requisitioning, preservation, salvage, tracking, and destruction of medical supplies and equipment.Ensured clients received supplies by working with international organizations. Performed quality control, property management, and repair parts management. Notable Accomplishments: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Maintained restricted access supplies through climate control operations, inventory control, and documentation.Honed customer service skills, created a warehouse plan and SOP, and was trained as a combat lifesaver.Awarded Soldier of the Month from the Vice Chief of Staff of the Army. Selected from 1,500 soldiers for my service in support of Operation Anaconda.

Atlanta, Ga, Us

Provided technical support to customers needing computer setup and digital broadband internet service. Dispatched resources on work orders and maintained computer program designed to measure fiber-optic readings.Designed training program and trained new technical support staff members.

Master Of Business Administration - Mba, Finance

Bachelor Of Business Administration (Bba), Business Administration; Business

Associates Of Sciences, Nursing

General

Associates Of Arts, Business Administration And Management, General

Nursing Science