• Lead procurement, planning, logistics, and inventory management for boutique ice cream brand• Build strategic plan for manufacturing capacity and distribution network as company grows• Create seasonal sourcing strategy to meet needs of rotating monthly menu• Partner with owned and co-manufacturing teams to ensure timely and accurate production• Manage demand review process to meet sales goals aligned with cross-functional teams• Implemented company’s first ERP (NetSuite), leading Finance, Ecom, Tech and Operations through launch

• Lead coffee and cold brew production, logistics, facilities, and distribution across multiple markets• Work cross-functionally with leadership team on business strategy to reach financial and brand goals• Develop and implement improved processes, technology, and capacity building tools to drive quality, efficiency, and safety as company grows

• Responsible for national operations of planning, producing, and distributing Stumptown product • Manage Stumptown customer support, production, and distribution staff and facilities• Drive constant improvement processes in all facilities to enhance margin and product quality

• Manage team of Wholesale and DTC Support Associates• Partner with marketing, sales, and operations teams to deliver market and channel specific sales plans• Develop and execute exceptional customer experience strategy through wholesale, retail, and eCommerce • Support production and roasting teams wth planning tools for efficient order fulfillment

• Create, edit, and manage communication to retail field via online task management tool • Partner with cross-functional teams to plan store workload and prioritize in-store communication • Maintain Direct to Consumer intranet with store-facing content, resources, and tools • Support Retail Operations in creation of training documents, roll-out tools, and launch communication

• Represent the needs of the field at lucy HQ• Execute company initiatives at the retail level• Develop comprehensive training programs for chain of 65 stores• Oversee retail operations, including store maintenance, facilities, and loss prevention• Retail liaison for IT projects and system improvements• Manage store supply and maintenance vendors• Project manager for new store openings and remodels.

• Responsible for driving district sales by growing business + educational sales base• Ordered materials for schools, businesses, and non-profit organizations • Collaborated with publishers and vendors to ensure inventory needs met• Provided 1-on-1 account management to business + educational clients• Coordinated literary events, author signings, and special promotions in store