Administrator and Director of 100 Long-term Nursing and Skilled Rehab home and Assisted Living.

Administrator over two Skilled Nursing facilities totaling 100 beds consisting of a Long-term/Skilled Nursing Rehab and High-acuity Respiratory Vent Rehab/Long-term care facility.

Responsible for the overall operations of the clinical, regulatory and fiscal departments of 65 skilled beds in the nursing home, 95 in assisted living and 21 resident rooms memory care. Successfully lead a team of over 120 staff members and eliminated the use of agency in the Nursing Home and a significant reduction in the Assisted Living. Successfully increased efficiency of nursing tasks, positions and staff by streamlining processes. Identification of referral opportunities from local hospital systems while developing admission coordinator to increase referrals from hospitals. Implementation of Telehealth for all nursing staff, while developing partnerships with Post-Acute Care Network Providers to reduce re-hospitalizations. Developed new QAPI program and initiatives that improved Quality Metrics to a 4-star by reducing wounds, falls, behaviors, and infections among residents by weekly meeting QAPI sub-committee meetings with DON and Campus Nurse Manager. Ensured the centers policies and procedures are consistent with State and Federal Regulations and laws, employee health and safety is maintained in accordance with OSHA. Developed new policies and procedures during COVID-19 Pandemic and received a Deficiency Free Infection Control survey.

Responsible for the overall operations of the Assisted Living and Independent living. Planned, organize and direct all staff in the daily operations and hospitality services of the community. Integration of departments to efficiently coordinate care, accommodations and life enrichment. Development and management of the budget to maximize revenue. Ensured the centers policies and procedures are consistent with State and Federal Regulations and laws, employee health and safety is maintained in accordance with OSHA. Recognition and implementation of opportunities for improvement by changing the culture with coaching and teamwork to ensure resident safety and resident centered care. Identified and implemented projects to create an improved resident centered living spaces. Created and successfully gained acceptance by COAAA Waiver program to accommodate residents under this program.

In-Dept and full rotation through all Departments of Health Center SNF and Long-Term Care Facility. Recognized areas for Liability thus Initiated and Completed Projects to ensure Federal and State Compliance in Environmental Services, Infection Control, Nursing and MDS Documentation, Laundry and Housekeeping. Hands-on Experience with Annual + Complaint Survey. Ability to perform all Marketing, Admissions, Scheduling, and Social Service tasks.

Marketing the agency services to influencers using a strategic marketing plan for the purpose of Generating consistent private pay home care services/memberships from Social Workers, Physicians, Hospitals, Post-acute Care Provider to maintain workflow level and payor mix at or above budget. Developed relationships with case managers, social workers and discharge planners to generate and facilitate new referrals. Met with patients and/or families to evaluate their need for home care services. Established new relationships at Senior Centers, Chambers, Networking events to engage the community and Educate on in home care services. Create new marketing campaigns and flyers for new and existing services and executing marketing plan. Analyze current market and develop sales and marketing promotion activity around the community

Marketing the agency services to influencers using a strategic marketing plan for the purpose of Generating consistent admissions from Physicians, Hospitals, Post-acute Care Provider to maintain a Census level and payor mix at or above budget.- Develop relationships with case managers, social workers and discharge planners to generate and facilitate new referrals.- Meet with patients and/or families to evaluate their need for the services of Senior Independence.- Obtain pertinent demographic and medical information for writing up referrals so that appropriate care can be initiated upon patient discharge- Communicate with hospital staff, Accountable Care Organizations & PCP’s when Senior Independence clients return to the hospital, either through the ER or for planned Admissions to obtain a resumption of care upon discharge- Communicate with clinical staff/team managers at our agency about Client Admissions & expected Discharge dates-Discuss agency Hospice and private duty services with potential Referrals and initiate patient referrals as necessary-Secure appropriate Face-to-face documentation from Discharging physician

Requiring a self-motivated, competitive individual with strong communication and negotiation skills. Desire to achieve financial goals solely based on entrepreneurial work ethics. Strong confidence and willingness to approach new acquaintances. ICBM is a 16 page, 8.5 x 11, full color, glossy coupon magazine that delivers to 30,000 homes, bi-monthly.Obtained new business by cold calling, continuous prospecting of new leads (reviewing competitors’ ads, business research and assessment and in-person visits). Provided accurate, timely follow-up of contacts with Small Business Owners or Franchisees. Successful sales required intricate knowledge of each business and identification and access to the proper information to build an effective paper ad or component in an overall marketing campaign. Attended Lancaster Chamber of Commerce events and referral Roundtable groups to network and build strategic business partnerships that encouraged referrals and information sharing. Maintained full accountability in an entrepreneurial environment for all Billing, Collections and Printing costs of final product. Prepares Cash Receipts record and bank Deposit slips as received and entered into system; Updated Billing and reviews Delinquent Payments. Increased Sales 23% first year of employment from $71,000 by $92,000 & Highest year Sales reached $95,000.

Research, connect, build and maintain relationships with local senior programs, events and housing business partners to engage and educate potential Customers. Meet with Patients, perform routine hearing tests with Audiometer equipment, offer advice on proper fitting and make recommendations for hearing aids. Open dialogue to access and reiterate current challenges and needs for best Patient usage and outcomes. Document proper testing results in accordance with State of Ohio laws and regulations. Provide continuous and quality service regarding billing, insurance options and financing options to retain current Clients and achieve new business referrals.- Manage confidential Patient files; process payments, billing, invoicing, HIPAA forms- Process Insurance claims and financing through multiple finance companies for best rates- Supervise Front Office Receptionist / Marketing Coordinator with accountabilities in marketing activities and Test show rates- Ohio Hearing Aid Dealers and Fitting License, 10/2014- International Hearing Society (IHS) Cerumen Management Certificate, 12/2014- Excellence Customer Service Award Recipient, 12/2014

Managed Buyers’ accounts at 5 Retail Chains, serviced 250+ Stores ordering from as many as 9 3rd Party Distribution Warehouses. Provided Account Management for high-volume and Key Accounts by developing strong relationships to drive volume by presenting New Products and providing Ad Allowances to gain promotions with Key Decision-Makers. Identified the needs of Independent Retailers and delivered Sales and Marketing Campaigns for Key Clients. Conducted quarterly business reviews with Department Directors / Buyers to offer suggestions to generate additional sales. Addressed Customer concerns to ensure issue resolution.- Facilitated, organized and engaged Team for Eckrich-sponsored NASCAR Charity Events- Buyer collaboration for inclusion in local promotions including Operation Homefront, Golf Outings and other Charity Events to solidify brand awareness, support business partners and solicit referrals- Partnered with 3rd Party Distribution Centers (DCs) to provide efficient movement of product from Armour-Eckrich DCs to end Retail Stores- Analyzed territory business opportunities to plan and execute strategies to attain new business, additional Buyers and/or enter new items into existing Accounts- Proactively maintained competitive advantage by using current, reliable knowledge of Product Lines and individual Customers’ Product offerings- Managed, tracked and updated volume daily to provide estimates to Business Managers for Product Planning and Production efficiencies- Supported Brokers visiting Retail Stores by providing them with current product information, pricing spec sheets and upcoming promotions to maximize efficiency on Sales calls- Sales Volume increased by 10% and over-delivered Plan Volume by 108% in a difficult selling market when prices increased 17-20% due to low supply of available pork products