Megan Hooper Email & Phone Number

Cambridge, Ontario, Canada

Adults 50+ recreation services Programming assistant and facility operations including monitoring and reporting maintenance deficiencies, meeting contractors and health and safety checks Schedule meetings, take meeting minutes and agenda preparation Membership customer support and registrations ActiveNet utilization and department website editsSeniors Active Living Centre grant applications Invoicing and payroll using CityONE, SAP

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

Children’s Soccer Coach •Building confidence through character development in the game of soccer •Implement program plan curriculum to children ages 2-8

•Customer service delivery via phone and in-person at City centres and through Service Cambridge channels •Responded to 4000 customer calls •Respond to and solve customer inquiries relating to all city departments including forestry, engineering or roads, community services, tax and water division, transportation and bylaw •Navigate and utilize computer systems such as Maximo, ActiveNet, Cisco applications and Vailtech to track and manage requests for statistical purposes, manage workflow and effective monitoring of inquires and registrations •Document all service requests in the City database according to procedures •Communicate with coworkers to help solve problems at hand and share knowledge and updates •Register patrons in person for recreation programs•Provide patrons with current information •Follow City policies and procedures relating to duties and etiquette•Report issues to direct supervisor as needed

Helping families with their life goals, to financial freedom. Studying to become licensed in Ontario to help friends and families understand their finances better and save for their future.Industry leading business system in Canada.

Barrie, Ontario, Canada

Creative Economy Department | Culture and Events | Innovation and Entrepreneurship Coordinate all theatre rentals.Rental contract development and documents collection and organization. Liaise with community stakeholders and internal departments on rentals and events. Collaborate on innovative programming initiatives that foster growth in the City of Barrie.Schedule all venue concierge and contracted service staff. Maintain departmental documents and forms. Train staff on new ticketing software. Implement new ticketing software.Lead special events: Barrie Airshow Five Points Theatre programming, Celebrate Barrie first ever Beer Garden

Guelph, Ontario, Canada

Public Services | Recreation Support Services | Parks and Recreation• Facility booking and special event coordination. • Promotions and marketing for the Recreation department including social media, website maintenance and physical advertising materials management (I.e., posters, pop up banners, arenas advertising) • Project Lead for the development and production of the Guelph Community Guide•Manage aquatic user group rentals, ice booking rentals, sports field and indoor room rentals including correct documentation collection and filing•Communicate daily and weekly with supervisors and immediate colleagues regarding rental updates, issues and procedures •Demonstrate strong rapport with existing user groups and city partners relating to promotions projects and event or facility bookings

Utilizing my enthusiasm and passion for customer service and social engagement to represent global leading brands in innovative ways. -Connecting with consumers and the public, with two-way conversation to learn and build buyer preference, build relationships and drive sales-Reporting key issues and meeting objectives -Working effectively as a team and independently to ensure the best possible brand activation experience Highlights:•Rogers Hometown Hockey tour team member representing Dr. Oetker Giuseppe Pizzeria 2016• PC Optimum Customer Loyalty Program 2018•Aveeno (Johnson and Johnson) and President's Choice brand demonstrations •Reese (Hershey's) holiday activation at Nathan Phillips Square and Union Station, Toronto

Parks Recreation And Culture

•Working collaboratively as a team with fellow supervisors, counsellors and recreation coordinator to run the 7 camp sites within the City. Managing and overseeing the summer day camp program of up to 50 children in a preschool camp ages 4-5 and a youth camp ages 6-12. •Independently managing up to 10 volunteer and paid staff. Scheduling, completing payroll and purchasing program supplies. Completing assigned paperwork and reports including a final report, weekly budgeting •Provide excellent customer service•Develop enriching summer day camp program plans and activity plans•Ensuring policies and procedures are understood and implemented at all times. •Instilling leadership and coaching through positive reinforcement and regular staff meetings.•Ensuring children are engaged and participating to their fullest by utilizing the High Five Principles of Healthy Child Development.

Instruct and lead programs Plan and develop the schedule and activities Coach and support participants Engage participants using knowledge and skills acquired through HIGH FIVE training and education in recreation and leisure field Communicate with parents/guardians on issues or concerns

Community Services Department

-Front desk administrative duties at older adult community centre (Rockway Centre) -Working directly with community members and handling daily customer service operations-Responding to phone calls, in person and email communications with patrons and internal staff. Special event support and program support. -Older Adult population primary service demographic-Program registrations through CLASS and facility rental monitoring through Active Net, POS cash handling, daily lunch bookings, event rental coordination-Assisted to maintain and organize the shared office workspace

Recreation And Culture Department

Interning as a capstone course at Brock University. Stationed at Town Hall. Main projects:•Write and edit program brochure for Community Spirit Awards including 50+ nominee biography summaries •Assess, compile and analyze data from 200+ Age Friendly needs assessment surveys •CLASS registration, Microsoft Excel and HIGH FIVE Quest 2 Training Research current trends, marketing strategies and literature •Liaison with Town staff, community partners and school boards to design and implement the Curriculum Companion 2016/2017 teacher resource guide •Assist with management of Oakville CORE program (Community Group affiliations) •Events support for Oakville Children’s Festival •Social media posts•Design interactive activity map for children and families attending the Oakville Children’s Festival •Photographer for special events; Musical Moments, Stanley Cup visit to Sixteen Mile & River Oaks arenas, and Community Spirit Awards•Field visits to all Town Arenas and Community Centres, photographer for updating arena boards advertising •Event set up and tear down •Departmental website editing•Assist Recreation Manager with facility redesign poster board project

Volunteer placement for 7 months •Recreation programs/events, development of the PopUp PLAY Tent physical literacy initiative,•Canada Sport for Life research, data collection and data input, •Primary projects were associated with the children and youth PopUp PLAY Tent initiative•Community events for children ages 6-12 to participate in activities and exercises assessed by staff, designed with incorporation of the Canada Sport for Life PLAY (Physical Literacy Assessment for Youth) tools. •Program evaluation, survey development, report writing, • Organizing recreation program information packages•Design PowerPoint Presentations, in part utilized at City staff training

St Catharines, Ontario, Canada

Working as part of the BUSU (Brock University Students Union) team.•Assisting overall management and procedures to run the only on campus convenience store (General Brock Store)•POS, cashier, supply and product orders, inventory management, mentor staff, scheduling and recruitment •Key holder, opening/closing of store•Collaboration with Retail Manager •Merchandise and stock products •Ensure health and safety best practices •Communicate effectively and utilize excellent customer service with Brock community members (students, staff, faculty, public)

Parks, Recreation And Culture