As a Customer Experience Manager, my job was to focus on customer engagement and exemplify exceptional service to every customer. I managed floor staff efficiently while maintaining a positive work atmosphere. I was the sole manager on duty throughout the week, and was in charge of staff and closing responsibilities. Duties include assisting customers, managing staff, closing tills, managing accounting totals, attending conference calls and weekly manager meetings, setting alarms, securing doors, noting hourly sales, informing staff of promotions, and boosting moral of staff.

As a Front End Supervisor my duties included managing cashiers, managing break time for all staff members, cashiering when needed, cashing out tills, creating promotional announcements, answering customer questions, receiving customer service calls, putting out freight, and motivating staff.

As a cashier my job included processing customer purchases, answering customer questions, greeting customers, answering calls, making announcements, maintaining a clean front end, and notifying customers of promotions.