• Coordinates and implements business plans designed to enhance patient experience system-wide.• Act as a resource to patients, families, and hospital staff for information regarding child development and how the hospital, specialty and outpatient clinic settings can affect the pediatric population and family dynamic.• Mentors and educates clinical staff in the delivery of age specific delivery of care, including but not limited to all educational activities related to Child Life… Show more • Coordinates and implements business plans designed to enhance patient experience system-wide.• Act as a resource to patients, families, and hospital staff for information regarding child development and how the hospital, specialty and outpatient clinic settings can affect the pediatric population and family dynamic.• Mentors and educates clinical staff in the delivery of age specific delivery of care, including but not limited to all educational activities related to Child Life Services.• Responsible for designating and tracking measures and metrics regarding Child Life Services and Patient Experience. Show less

• Develop, mentor, and coach emerging and existing leaders in-person and virtually.• Train leaders in the art of direct, honest, and timely conflict management solutions.• Facilitate leadership development training programs both in-person and virtually.

• Manage all child life services in the pediatric cardiology clinic in partnership with the Michigan Medicine C.S. Mott Children’s Hospital. • Organize, implement, and educate caregivers, administrators, and community about the needs of children under stress through in-services, community, and special events.• Promote effective psychosocial coping through play, preparation, education, and self-expression activities for pediatric patients, families, and children of adult… Show more • Manage all child life services in the pediatric cardiology clinic in partnership with the Michigan Medicine C.S. Mott Children’s Hospital. • Organize, implement, and educate caregivers, administrators, and community about the needs of children under stress through in-services, community, and special events.• Promote effective psychosocial coping through play, preparation, education, and self-expression activities for pediatric patients, families, and children of adult patients.• Manage and supervised training and implementation of practicum and internship students.• Facilitate and present internship supervisor training.• Market Child Life Services at Metro Health in commercials, galas and fundraising luncheons. Show less