Wrote technical documentation and microcopy for HubSpot's content tools including: website pages, landing pages, blog, SEO, and email tools. Worked with UX Research, Marketing, Academy, Support, and Legal teams to redesign HubSpot's Help Center and Knowledge Base. Audited content to identify and roadmap opportunities to improve performance and user outcomes. Mentored mid-level and junior writers. Contributed to publishing processes, localization workflows, and content guidelines.

Worked with HubSpot's email deliverability team to identify trends in support case data and create scalable resources for frontline Support Specialists. Analyzed evidence from design, research, customer support, and marketing studies to design journey maps and self-service artifacts.

Supported the full suite of HubSpot business, marketing, and design tools. Completed HTML, CSS, and Javascript training through Treehouse and UX Design coursework with General Assembly.

Managed international faculty exchange programs with partner universities in China, Italy, and Ireland. Collected and analyzed admissions, enrollment, and demographic data from BU Study Abroad, International Students and Scholars Office (ISSO), and the Center for English Language & Orientation Programs (CELOP) for Open Doors reporting: https://www.iie.org/opendoors

Designed and maintained visa documentation and intake forms for USCIS government requirements for international students enrolled in multiple non-degree programs at Northeastern University. Managed relationships with NU Global, Kaplan International, and Northeastern's branch campuses in Seattle, WA and Charlotte, NC.- Designed and delivered group presentations for orientation and advising sessions- Trained admissions staff and academic advisors on student visa requirements- Designed and iterated on pre-arrival information and online student request forms- Conducted virtual seminars and advising sessions for students on the Seattle campus- Assisted with planning and implementation for intercultural programming and events

Worked with universities, cultural organizations and artists to provide information about opportunities to collaborate with Transcultural Exchange. Researched and connected with potential sponsors to secure donations for events. Wrote and edited public relations communication and reached out to media outlets to promote exhibitions and the bi-annual Conference on International Opportunities in the Arts

Advised international students regarding travel, work authorization, and adjusting to life in the U.S. Presented workshops to new students on immigration regulations and intercultural communication. Redesigned layout of our website and managed/updated content using SharePoint. Designed posters for upcoming programs and events, and also created a blog to document and promote office activities and intercultural programming.

Directly engaged with collectors, artists and clients to discuss available artwork and publications. Wrote press releases for upcoming shows and contacted media outlets. Managed gallery Facebook page and maintained artist pages on Wikipedia

Wrote reviews of international art exhibitions for online publication: http://bigredandshiny.org/tag/megan-driscoll/