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Megan Keir is a Customer Success Leader at 1099Policy. She possess expertise in start ups, training, project management, spanish, marketing and 11 more skills. She is proficient in Spanish. Colleagues describe her as "Megan is a dedicated team motivator and really gets to know her team to understand the areas in which they shine. She has also shown great ability in managing up, ensuring effective communications and buy-in from executive leadership on initiatives that drive the business forward. Megan is great at managing across teams and business functions to ensure positive outcomes for her team, their customers, and her own customers. I would work for Megan again in a heartbeat and recommend her highly both as a people manager and a customer success manager." and "Megan is dependable, ethical, smart and witty. Her strengths are her consistency and at the same time her sharpness to understand and determine the right course of action when something has gone awry. She works well both independently and as part of the team. I enjoy working with Megan on a daily basis and she is an incredibly valuable part of the finance team at Blurb."
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Head Of Customer Success1099Policy Feb 2024 - Present -
Manager, Enterprise Customer SuccessRetool Feb 2022 - Jul 2023San Francisco, California, Us -
Strategic PartnershipsClever Inc. Jul 2021 - Jan 2022San Francisco, California, Us -
Principal Customer Success ManagerClever Inc. Jun 2018 - Jul 2021San Francisco, California, Us• Managed relationships with Clever’s highest priority customers and strategic prospects.• Co-created annual partner program to address highest priority needs, including executive business reviews, product update webinars, newsletters, customer advisory board, and Clever’s first ever user conference for partners. -
Senior Customer Success ManagerClever Inc. Jan 2017 - Jun 2018San Francisco, California, Us• Managed Clever's top revenue generating customers with a focus on customer satisfaction, retention, and growth. • Pioneered first ever scaled growth product-service implementation to rapidly expand partner usage, enabling the largest first year growth of any Clever partner. Practice was then written into all major contract renewals and replicated across enterprise accounts.• Advocated for customers internally to ensure that Clever’s product, marketing, and support initiatives aligned with customer feedback and growth trajectories. -
Customer Success ManagerClever Inc. Jan 2016 - Jan 2017San Francisco, California, Us• Defined the mid-market segment as Clever’s first team member focused on scaled accounts.• Created processes to manage ~100 client accounts at scale through a series of onboarding automations, webinars, email campaigns, and hosted collateral. -
Customer Experience AdvocateClever Inc. Jul 2014 - Jan 2016San Francisco, California, Us• Joined Clever as a founding member of the Customer Experience team.• Hired and managed a team of seasonal employees for the 2015 back-to-school season, during which the team received >40% of Clever’s annual support ticket volume over two months. -
Operations AssociateBlurb Aug 2012 - Mar 2014Seattle, Wa, Us• Develop and implement new company-wide processes in a rapidly growing start-up• Troubleshoot customer-facing operations issues and work with product/engineering on product roadmap and issue resolution• Project manage altering the eCommerce system's back-end infrastructure -
Operations CoordinatorBlurb Jan 2009 - Aug 2012Seattle, Wa, Us• Created policies for the Operations and Finance teams and ensured that guidelines were integrated into company processes• Worked cross-functionally with Marketing, Customer Support, Operations, and Human Resources on projects including: event management, process roll out, and team trainings• Managed daily workload of temporary employees with projects focused on year-end close -
Customer Support RepresentativeBlurb Oct 2008 - Jan 2009Seattle, Wa, Us
Megan Keir Skills
Megan Keir Education Details
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Uc Santa BarbaraHistory -
Universitat De Barcelona
Frequently Asked Questions about Megan Keir
What company does Megan Keir work for?
Megan Keir works for 1099policy
What is Megan Keir's role at the current company?
Megan Keir's current role is Customer Success Leader.
What is Megan Keir's email address?
Megan Keir's email address is me****@****ail.com
What is Megan Keir's direct phone number?
Megan Keir's direct phone number is +194927*****
What schools did Megan Keir attend?
Megan Keir attended Uc Santa Barbara, Universitat De Barcelona.
What are some of Megan Keir's interests?
Megan Keir has interest in Home Improvement, Home Decoration, Electronics.
What skills is Megan Keir known for?
Megan Keir has skills like Start Ups, Training, Project Management, Spanish, Marketing, Management, Social Media, Outlook, Social Networking, Salesforce.com, Cross Functional Team Leadership, Leadership.
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